Cars & Trucks

2015 Kia Sorento

Carson Cars

Google Reviews

Some people love car shopping and some people don’t. I am on the latter half of that equation. After having a horrible experience at a different car dealership, (Trucks Plus NW, don’t waste your time going there!) my sister and I randomly ended up at Carson Cars in Lynnwood, WA.
The minute we were pulling into the lot I felt better. We were greeted kindly & appropriately. We were treated with respect and were not jerked around over prices and affordability. They respected my price point and didn’t show cars that were too high or too low in price. I ended up getting a really really good deal from them. I will always go back to this lot to purchase used cars. (Actually any cars because I damn sure will never be able to afford a new one!) When I was inside waiting for them to work their magic and get me into the car, they cleaned the car up really nice and installed the temporary plates on the vehicle for me.
Being a female shopping for cars
can be extremely difficult. This place did not make it hard for me, did not make me feel uncomfortable, and did not treat me like a simpleton. I HIGHLY recommend Carson Cars!

They claim to help everyone regardless of credit situation, but at the last minute they change their mind and don’t let you know. I visited the dealership three times: on Friday I went to see a car, did a test drive and didn’t like it. Then I drove another one and liked it. I sat down with the manager Robert, and he offered me a better car for a similar payment and even offered to split the down payment into three parts.

I didn’t have time to drive the car on Friday and couldn’t return on Saturday, but I came back on Sunday ready to buy. I drove the car, liked it, but had issues getting insurance. The quote from the dealership was very high, so I decided to contact a friend for a better quote — but he was unavailable on Sunday.

On Monday I managed to get a better deal, spoke with the salesperson and confirmed the car was still available. We scheduled for Tuesday to finalize the deal. When I arrived, the salesperson even asked about the down payment amount I had negotiated with Robert on Friday. I confirmed it, called the insurance agent, paid for the insurance, and gave the policy info to the dealer.

Then, a few minutes later, the salesperson came back and said they had changed their mind — that the easier down payment option was only valid on Sunday, and now I’d have to pay double what we had agreed on.

It was extremely frustrating. We argued, and they said they had the right to change their minds. Sure — but they could have told me before I paid for the insurance. That would’ve saved me all this stress.

To summarize: they tried to push another car in poor condition, I even offered more than what we originally agreed to get the car that I liked, but the manager Robert was inflexible and did not keep his word.

I left the dealership with a paid insurance policy… and no car.
Terrible first impression. I do not recommend this dealership.

I was in a bad situation, literally stranded in Seattle after my car went out. I called several dealerships but was turned away because of my situation at every one. I almost passed up Carson but saw their reviews and reached out. Trevor responded and listened to my situation, what I needed and the constraints I had and somehow within less than 12 hours, I was in the perfect car. He was attentive (and easy on the eyes) and well informed and made the process incredibly smooth.

But everyone I interacted with at Carson was absolutely amazing. Customer service and dedication to the customer was shown by every single person. I damn near felt like family when I left. Shane, who wears many hats even offered me some options for my broken car so I didn't have to immediately stress about getting it towed the 3 hours home.

Incredibly thankful for Trevor, Shane and Carson Cars for helping me today.

I'm watching a friend go through an experience at the dealership currently with sold the car, and within 3 days it was in the shop meeting new camshafts. After a month he still did not have his vehicle and it's still expected to make his $400 a month payment he cannot get straight answers from anybody and has been given the runaround. Stay away from this place avoid it at all costs

I originally had left a 5 star review, which they were really good during the buying process. Just pray to god nothing ever goes wrong with it.

We bought a 2012 mini cooper and not even 6 months later, it needs a new motor. I talked with them to see, since it’s a lease, if we could return it and get another one, or if they could help in anyway since warranty wasn’t even going to cover half the cost. Basically I was told to shop around and that was them “helping”. I don’t expect a lot but we had already been talking with sales about getting a second car from them, then they basically showed they don’t care about the customer. Needless to say we will not be getting anything else from them, I advise anyone reading this to stay away, shop around.. that’s seems to be the answer!

If the OWNER would like to reach out and discuss this.. you guys have my number, but I suspect he doesn’t care either!

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2015 Kia Sorento

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