Cars & Trucks

This unit has four wheel drive capabilities. This vehicle has an elegant black exterior finish. This unit has a V6, 3.6L high output engine. The vehicle is equipped with a gasoline engine. This small SUV will zip through traffic.

2020 Jeep Wrangler Unlimited

Cutter CDJR of Pearl City

Cutter Chrysler Dodge Jeep Ram Of Pearl City

Google Reviews

As a valued customer, It's disheartening to recount my recent experience with service department. Despite making an appointment for routine maintenance, specifically an oil change, I was met with a level of incompetence and disregard for customer time that was frankly appalling.
Upon arriving for my scheduled appointment,  I was informed by service advisor Jason Reiger that the service would take approximately three hours to complete. Trusting in his word, I patiently waited, only to return after the alloted time to find that my car hadn't even been touched. Not a single task had been initiated, leaving me bewildered and frustrated.
In need of prompt service,  I had no choice but to retrieve my vehicle and seek assistance elsewhere.  It's profoundly dissapointing to be let down in such a manner,especially when one relies on the professionalism and efficiency promised by a reputable dealership.
Service department not only failed to uphold their commitment to completing the work within a reasonable time frame but also demonstrated a blatant disregard for customer schedules and expectations. This experience has undoubtedly tarnished my perception of their establishment and I will think twice before entrusting them with any future automotive needs.

Integrity, Honor, and Trustworthiness are beliefs I take very personally. In this case a person (or dealership) who honors their commitments and keeps their promises. That is what Mike and Kobee did and why I don't give this review lightly. In this supply chain issue riddled sellers market they could have pushed their position. Instead, not only did they honor our agreement but even made it better. That is the true sign of professionalism in a customer service business that often forgets basic human values. They have earned my business and Loyalty and I am glad to use word of mouth to spread their accolades. At least give them a shot for yourself and see. There is a reason they won best in 21.

Three weeks in cutter dodge as made no attempt to return my money. Im a jobber guy myself. , no physical business name or address. Just a guy trying to make a living and apparently cutter doesn’t feel returning my money is of any great concern to them.?Parts counterman or rude and lazy. Guess its of no matter to them. More to follow and even though it’s only $75 dollars. I’ll be sure to continue to fight their fraudulent business actions. Shame on you

I watched an employee damage another persons car by slamming my car door into theirs. The employee was preforming an intake on my car that had just been delivered via tow and when the employee opened my car door it was slammed it into another car. It was a very audible smack so I said something and sure enough, paint was missing from both cars. I asked if the black jeeps owner would be notified and if the black jeep would be fixed as well. I was told both cars would be fixed but the employee seemed to be sweeping the situation under the rug even after admitting fault. When I picked up my car, the employee also made a big show about putting my car out front ‘so no one would hit you car with their doors again’ Which wasn’t what happened at all and seems to me the employee made a false report to get my car fixed. I posting this so hopefully the other owner (the black jeep) can see this review and can see for themselves if their car was fixed as well. I would hate to pick my car up thinking the Cutter of Pearl city fixed my car, just to find out I now need a paint job. Also, I’m 100% sure they just cleared my dash and jumped my car instead of fixing it. I was originally told it would take at least 2 business days for anyone to look at it and I got it back less than 24 hours later and was basically ushered out of the dealership very quickly when picking up my car. Also during the vehicle’s intake, a different employee tried opening my hood via brute force instead of using the latch release button inside the car, under the dash. I had to ask him to stop and tell him there was a latch in the car to open the hood. Should automobile techs know this? I’m afraid my hood is going to fly up while I’m driving now. In my opinion, these people are not trustworthy.

My last review of this place was 1 star, but fair is fair and they have redeemed themselves 😆
We went to pick up my car from service which went well (besides the almost $300 for a battery) 🙄

On our way out we decided to take a peek and see what was on the lot. Kimberly greeted us in the lot and was very friendly and helped us look at a few vehicles that caught our attention. She worked with us on trading in, not one but 2, used vehicles to get me in the vehicle I wanted. It took forever (as always when buying a car) but the service was great. We also dealt with Michael, whom I believe is the sales manager, also very friendly (to us, he and the other guys weren't very nice to Kim). This will be the 2nd vehicle we've purchased from them and all in all a great experience. We would buy from them again for sure.

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2020 Jeep Wrangler Unlimited

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