Name: 2020 Chevrolet Silverado
Price: 4000 USD
Availability: InStock

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2020 Chevy Silverado Z71

2020 Chevrolet Silverado

NB Motors

New Beginning Motors

Google Reviews

I had an excellent experience working with Z at the dealership. From start to finish, Z was professional, honest, and genuinely focused on helping me find the right car—not just making a sale. They took the time to answer all my questions, explained everything clearly, and made the entire process smooth and stress-free.

Z was so kind and helpful never thought I would be able to get my dream car but here I am. So happy for this experience!!! I highly recommend z he will help you reach your goal no matter what. He understood what I was wanting and also what I was looking for! Z will not disappoint anyone TRUST THE PROCESS because anything is possible. They made me feel so welcomed and they are very trustworthy people here.Thank you Z and all the staff members here for making my dream a reality.

I am please with the professionalism, and courtesy give to me as a new customer. My salesman Zefir went above and beyond to a "T". The work he did to get me in my Chevy 2500HD was awesome, his patience and understanding with my Credit Union made me feel like "Familia".

The best car lot in Forth Worth TX. Z and Kelly where amazing. The financial team here is great. If you pull up you will drive off. That's how good the team is. Thanks for the new car

My experience with NB Motors was overall very positive. From the moment I walked in, the sales team was professional, friendly, and attentive. They took the time to answer all my questions, helped me understand the purchase process, and never pressured me. The buying experience was smooth, transparent, and efficient, making it easy for me to find the right vehicle that fit my needs. I’m very happy with the car itself and the customer service I received directly from NB Motors.

That said, I want to express my concerns about NB Motors’ financial partner, Westlake Financial, as the lien holder on my vehicle. Although NB Motors had no direct involvement in what followed, my experience with Westlake has been frustrating and disappointing.

On June 12th, my vehicle was repossessed by Westlake Financial. We had set up automatic payments to cover the loan, but unfortunately, the payment did not go through successfully. Neither our bank nor Westlake Financial informed us that the payment had failed. We trusted the automatic system to work, and admittedly, it was also our oversight for not double-checking the payment status. Despite this, we submitted full payment on the same day the vehicle was repossessed, expecting it to be resolved promptly.

However, Westlake withheld my vehicle until June 24th—nearly two weeks later. During this time, they moved the vehicle to auction without our knowledge or consent. When the vehicle was finally returned, it was damaged, including a completely broken rearview mirror. Additionally, my car seats were not removed properly; instead, the seat belts were cut out to remove the seats. They didn’t even take the care to remove the cut belts from the car—those belts are still attached, hanging inside the vehicle. To add to the distress, none of my personal belongings inside the vehicle were returned, and my license plates were removed and never given back.

While I understand NB Motors is not responsible for the actions of third-party lien holders, the association with Westlake Financial impacts the overall ownership experience and reflects poorly on the business relationship. The mishandling, lack of communication, and disregard for my property have caused me significant stress and inconvenience.

I hope NB Motors will take this feedback seriously and carefully evaluate their financial partners in the future. Providing excellent service throughout the purchase is commendable, and ensuring customers are protected throughout ownership is equally important.

Despite the issues with Westlake Financial, I stand by my positive experience purchasing from NB Motors and appreciate the professionalism and care the dealership showed me.

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2020 Chevrolet Silverado

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