Cars & Trucks

2021 Mazda CX9🏎️Ask For Marcelo 786-277-7794

2021 Mazda Cx-9

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Car Factory Hollywood

Car Factory Outlet Used Cars

Google Reviews

I had the worst experience of my life at Car Factory Outlet, and I strongly advise anyone to stay away from this dealership. They are dishonest, negligent, and extremely unprofessional.

Here’s what happened:

1. I bought a car from them, and they gave me the wrong vehicle — completely different from what was on my paperwork and insurance.
👉 I drove it for 7 days without registration or valid insurance, without knowing.

2. When they finally exchanged it for the "correct" one, the new car had serious mechanical problems:

Rear brake light didn’t work,

The car shakes heavily at 70 mph,

No proper inspection or service was offered.

3. Before I could bring the car back, I got into an accident.
I had to pay for the repairs myself, which took weeks.
After the repairs, I went back to the dealer to ask for the mechanical issues to be fixed — they ignored me completely.

4. My temporary plate expired 2 time, and they are now refusing to give me my permanent plate unless I pay them $409.
And if that wasn’t bad enough...

> 💥 The manager actually suggested I leave my jewelry (gold/silver) as “guarantee” so I could get my plate.
This is unethical, abusive, and possibly illegal. and I have all this evidence

5. The car is currently stuck at the dealership, I cannot drive it, go to work, or move legally.
They don’t care, and they have not offered any fair solution.

---

This company takes your money, delivers unsafe cars, and holds your license plate hostage unless you pay extra under shady conditions.
They act like predators, not professionals.

I am currently filing complaints with the FLHSMV, Florida Attorney General, and the Better Business Bureau.

🔴 I DO NOT recommend this place to anyone. Save yourself the stress and go somewhere honest.

Delete again my comments if you can't

Just bought a model 3 Tesla and I’m super impressed with the service and help I received from Mayleen and Darwin very nice and understanding people, they WILL make sure you leave with a new and improved car and something that is around  your budget, again very nice people to get help from I couldn’t be happier. I will definitely come back and make sure to send people here when looking for a new car.

Set an appointment and drove three hours, but they sold the vehicle before we showed up. They would not send the information to put a deposit down and said the appointment would be fine. Stay away from this dealership. Poor business practices!! They also don’t send you all the pictures requested. They purposely hid damages in the picture angle with another truck. The roof looks like it was sealed from major damage and they would not send certain pictures requested.

Just bought Tesla Model X.

Updated 12/23/24:
My Worst Car Buying Experience to Date
1.	Deceptive Sales Tactics: They sold me the car claiming it was fully functional and free of any issues, supposedly after performing a complete diagnostic check. However, just two weeks later, the battery completely died. To make matters worse, this happened while driving home from the Smoky Mountains with my kids. I can’t even imagine what would have happened if it had occurred somewhere in the mountains.
2.	Overpriced Insurance: They convinced me to purchase their most expensive insurance policies, which turned out to be completely useless.
3.	Unfulfilled Promises: At the time of purchase, I pointed out two fenders with broken clips, and they promised to fix them. Nothing has been done to date.
4.	Exorbitant Loan Rates: They locked me into the most expensive loan terms possible.

Conclusion: I would never recommend anyone to deal with this so-called outlet.

SCAMMERS SCAMMERSS ALERT !!!!!
Please stay away, THEY MADE ME PAY DEPOSIT BEFOR SEEING THE CONTRACT and said this is how it is everywhere (i am a first-time buyer, btw)!!! and you will sign papers and be sent others, you will be told APR 20% and then find out it's 23.81%,
I WAS TOLD insurance deductible must be 1000, in papers it's sais 500.
You will be told gap insurance + maintenance worth 3k+ are mandatory. Dealership fees 2000, filing 999 paper work 500+ aaaaand wait for it ( 3,000$ ) FOR reconditioning fees HAHAHA NOTHING ABOUT THE CAR IS RECONDITIONED BTW. A 15,000$ car turned out to become 26,000 and with APR over 45,000 🤣🤣 PLZ STAY AWAY THEY ARE HORRIBLE SCAMMERS WITH NO consciousness. Over 10,000 extra fees for a 15,000 car.

If you are a girl, they will 100000% milk every penny out of you.

NOW LETS GO TO COURT 👎🏽

2021 Mazda Cx-9

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