This was loose in a pallet. The cover was a little dirty because of this. It does not look used. I washed the cover and it looks great. It has 2 inches of memory foam on top of a premium-grade polyurethane foam base. memory foam quickly molds to the contours of your shoulders, neck and head to give you a comfortable, restful sleep. it can help relieve neck and back pain, acid reflux, snoring, allergies and other breathing issues. The ergonomically shaped pillow improves your sleep posture, which can help prevent orthopedic health issues with your spine, neck and shoulders. Position the wedge upright while you watch TV or read in bed, or move it to the foot of the bed to elevate your legs and feet. It has a very soft REMOVABLE COVER. Size 24 x 28 x 7.5. See pictures for product details.