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2025 Honda Accord Hybrid

AutoNation Honda 385

Google Reviews

7/25/25: I took my vehicle to 385 Honda to get the fuel pump recall, four new tires, front end alignment, rear rotor and brakes done. I have been coming here for service since I purchased my vehicle from here in 2018, brand new. Had never had an issue until this last visit. When I drove off my steering wheel did a 360 when making a right turn, tire pressure light came on, and steering wheel was so loose. Tried explaining to service representative Glen and we got into a heated conversation. He didn't want to acknowledge what I was telling him the issue was with my vehicle. He admitted the measurements were slightly off on the alignment.  Drove home, parked my vehicle, and drove it again on 8/2/25 to a funeral an hour away. I noticed my steering wheel vibrating at high speed and when I broke to turn off the highway. This has never happened.  Checked the tire pressure and they were fine. 32. Checked all tires and noticed the front driver tire did not have a weight on it.  The one that was previously attached was removed and never replaced which caused the vibration.  Called, spoke with Glenn and he said it could be a suspension issue instead of a result from the missing weight.  Told him it was missing because the imprint was there showing the other one was removed.  He stated sometimes they fall off. Never had these issues prior to getting it serviced.  He set an appointment to bring it back in on 8/5, instead I took it elsewhere because I didn't want to run the risk of another issue with my vehicle that wasn't already present prior to service. I was told the tires were not balanced correctly so they were done correctly and they added the missing weight. Now, my vehicle/steering wheel does not vibrate. I'm very disappointed. All I needed was to be heard, work done reviewed again for mistakes, and problem resolved. We are all humans and we make mistakes regardless of how many years you have under your belt but not to acknowledge the customer concern by implying it's another problem is different. I know my vehicle, do work on my own vehicle and a family of mechanics.i keep bringing it here to keep it certified.

We had a fantastic experience buying a car here over the weekend. Make sure you ask for Noah in sales, he did a wonderful job helping my wife buy her first new car. He was extremely knowledgeable, ensured my wife felt comfortable and not pressured, and made the process overall extremely smooth. Everyone else throughout the process was easy to work with and they had us in and out in just a few hours even with multiple test drives. We couldn't be happier with our new vehicle and will be back again for our next car. Thank you Noah and the Auto Nation team!

I recently purchased a Honda from 385 Honda dealer and was very satisfied with the experience. Tim Beck was great in every aspect. I could not have had a better person to work with. He went out of his way to make things work and never once tried to push me into a deal. He just assisted as politely as he could and I will buy from him again. Thanks again to this dealership. They were excellent. I would recommend them highly if you are interested in a car.

I had a great experience at AutoNation Honda 385, 4030 hacks cross rd! The front desk service team was friendly, professional, and took the time to explain all the repair details clearly. They made me feel confident about the work done on my 2008 Honda Pilot. The pricing was fair and reasonable, and I truly believe my car is in great shape for many more years of reliable driving. Highly recommend their service!

Subject: Experience at Honda AutoNation 305

Dear future Honda AutoNation Family

I am not one to write reviews or let things bother me easily. However, I feel compelled to share my recent experience at Honda AutoNation 305. First, let me begin by stating that the dealership has been nothing short of exceptional to me over the years, and I would confidently refer anyone to their services.

I purchased a 2025 Honda CR-V and, just days after purchasing it, brought the vehicle back due to a persistent noise. At that time, a worker informed me that there was nothing wrong with the vehicle. I continued to drive the car, but the noise persisted. Today, I decided to bring the car back again.

Upon arriving, after a thorough check, my sales representative, Miss Sonia W., informed me that “they’re saying nothing is wrong with the car.” This response came from a group of men who were sitting in an office for hours, laughing and chatting, rather than addressing the issue at hand. I noticed the same four men remained in that office for nearly an hour and a half as I waited.

When I approached the manager, Lane B., hoping to discuss the issue further, he unfortunately insulted my intelligence by interrupting me while I explained the problem. He then dismissed my concerns outright, stating it was impossible for the car to be making those noises because he owns the same model and hasn’t experienced any problems. I asked him to ride with me so he could hear the noise firsthand. This is a brand-new 2025 vehicle, and no one else had driven it except for me.

While driving on the interstate back to the dealership, they finally heard the clinking sounds they previously denied, marking the third time this issue has occurred. They assured me they would address the situation, which I appreciate.

However, my biggest concern remains the rudeness and dismissive attitude of the manager, Lane Bryson. During my nearly three-hour visit, I observed him spending the entire time huddled with three other individuals in his office, chatting and seemingly disengaged from any active work. This struck me as troubling, especially when other staff, including African-American service mechanics, were visible and working diligently throughout the service area.

I tried to remain patient despite my frustration, but instead of listening to my concerns, the manager chose to insult me. This behavior—and the apparent disparity in service—raises serious red flags for me. It’s difficult to shake the impression that certain customers are treated differently, especially when staff appear to socialize uninterrupted for hours while customers await service.

While I doubt this  will change much, I needed an outlet to express my experience. To those considering a purchase at Honda AutoNation on 305, please know that the majority of the team is wonderful and professional. I trust you will not allow the conduct of Mr. Lane Bryson to sway your decision unduly.

Thank you for your attention.

Sincerely,
M. L. Tyler

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2025 Honda Accord Hybrid

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