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2010 BMW X5

Planet Cars Exchange

Google Reviews

FOR YOUR BEST INTEREST!!!!
PLEASE READ FULL POST BEFORE THINKING AND TRUSTING THIS DEALERSHIP!!!! THEY WILL ASK YOU TO LEAVE A REVIEW BEFORE LEAVING THE DEALERSHIP FOR A REASON!!! This is why so many reviews are edited. Sort version not story DON’T BUY A CAR FROM THEM!!! They will fake it till you sign. I won’t recommend this company they are not honest! THEY CLEAR CHECK ENGINE LIGHTS, ask to see the car without an appointment so that they do not have time to cover issues. If you go to look at a car that was supposed to be there and it so happen to be in the shop and they cannot offer another car for you to look at, do not worry they are just busy hiding problems. I also asked can I return the car they expressed naw we don’t do returns. If you get a car here I highly suggest you bring your Mechanic and don’t rush the sell.

At first
11/1/24
This dealership is great they will work with you and they have good warranty also. All three workers who was there was kind. They had snacks and drinks also which is a plus.

During the sell I asked Jib-ran is there anything wrong with the car that I should be worried about he said no, not that he knows of. My brother mentioned to him the breaks are bad can you replace them before she takes the car. Jib-ran expressed that he just changed the breaks the car has just been sitting for a while.

1/2/24 I noticed water leaking from my son’s bag with this game in it going through the trunk. I take it out it is no water bottles it did not rain it was a nice weather. (Check the forecast) It was water in my trunk.
1/4/24
I noticed my check engine light came on as was taking my daughter to school. I look in my trunk to see a pond of water. So am mad I go take the car back here, the guy who sits in the middle says it is like that from the car getting detailed, am like in my head knowingly that was false. So they got a worker to use the sump pump to clean the water out of the trunk.
1/5/24
I took the car to the shop I get inspected. It’s a list of things wrong with the car codeP020, Catalyst system below efficiency and it was replaced last year 9/2023. So how is there a problem now they do not know. My back breaks are at 3%. Tune up as never been done before on the car. My car as has two leaks that idk were from that is my main concern.
1/7/24
I email and call Planet Car Exchange about the issues and they expressed that they suggest for me to wait the 15days until my warranty expires and for me to call the GAP insurance company that I pay $600 for as if am not paying for it. But also GAP insurance does not cover theses issues. I expressed ok I will re review the paperwork with my parents and I will talk to you again.

11/11/24
Still before my 15 day warranty is up. I walk into the dealership this time no greetings it is just hey can I help you. Like the vibe is only talking because it is my job but I am not about to help you. So I explained the same thing I expressed over the phone and showed the the information that was wrong with the car and what is on the warranty that the car is under. They expressed to me that I was wasting my time there and that the car is sold to me as is. The IMPLIED WARRANTY IS AS IS THE DEALER DON’T HAVE TO FIX THINGS THAT NEED REPAIRED WHEN YOU SIGN THE TITLE ITS YOURS!!! ALSO DON’T GET THAT GAP INSURANCE THEY WONT HELP EITHER.
Again
I won’t recommend this company they are not honest! THEY CLEAR CHECK ENGINE LIGHTS, ask to see the car without an appointment so that they do not have time to cover issues. If you go to look at a car, that was supposed to be there and it so happen to be in the shop and they cannot offer another car for you to look at, do not worry they are just busy hiding problems. I also asked can I return the car they expressed naw we don’t do returns. If you get a car here I highly suggest you bring your Mechanic and don’t rush the sell.

I was looking for a good reliable car. Jibran went out his way just to get me the help I was needing. Found an amazing car and got me right into it, team was very respective and very supportive also. All hard workers and all smiles when i arrived, nothing but positive energy from each and every one. I’ll for sure be coming back to get another car from here again. 10/10 experience!

The sales experience was good, I wasn't pressured or anything. The car wasn't so good though, the head gaskets blew 3 months after I bought it, and the temp plates were still 2 weeks from expiring. I did inspect the car before I bought it and all the fluids looked new. Would chalk this up to not being vetted well enough before being approved for sale. Still had an ID sticker from CarMax as if it was traded in there. I am not a crazy driver and just got rid of a car that definitely had issues that were purposely hidden before it was sold to me. The sales experience is the only reason why this isn't a one star review.

I had an absolute awesome experience and I left with a beautiful car.  JIBRAN was an excellent salesman without any pressure. Customer service which I love and value was amazing. I would highly recommend this car dealership to anyone and everyone.  The drive was well worth it. I will definitely be a repeat customer. Thank you again!

Great buying experience fast and easy got approved for my vehicle with sales person jibran he got me into a vehicle when no could thank you highly recommend this dealer if anyone is looking to buy their next dream car

2010 BMW X5

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