Cars & Trucks

2019 Honda Civic Sport FWD 4D Hatchback1.5L I4 DOHC 16VCVT30/36 City/Highway MPGClean CARFAX.Cloth, 4 Speakers, 4-Wheel Disc Brakes, ABS brakes, Air Conditioning, Alloy wheels, AM/FM radio, Automatic temperature control, Brake assist, Bumpers: body-color, Delay-off headlights, Driver door bin, Driver vanity mirror, Dual front impact airbags, Dual front side impact airbags, Electronic Stability Control, Exterior Parking Camera Rear, Fabric Seating Surfaces, Forward collision: Collision Mitigation Braking System (CMBS) + FCW mitigation, Four wheel independent suspension, Front anti-roll bar, Front Bucket Seats, Front Center Armrest, Front fog lights, Front reading lights, Fully automatic headlights, Illuminated entry, Leather Shift Knob, Low tire pressure warning, Occupant sensing airbag, Outside temperature display, Overhead airbag, Panic alarm, Passenger door bin, Passenger vanity mirror, Power door mirrors, Power steering, Power windows, Radio data system, Radio: 160-Watt Audio System, Rear anti-roll bar, Rear seat center armrest, Rear window defroster, Rear window wiper, Reclining Front Bucket Seats, Remote keyless entry, Security system, Speed control, Speed-sensing steering, Split folding rear seat, Spoiler, Steering wheel mounted audio controls, Tachometer, Telescoping steering wheel, Tilt steering wheel, Traction control, Trip computer, Cloth.

2019 Honda Civic

Madera Auto Center

Madera Toyota Chevrolet

Google Reviews

I've had multiple disappointing experiences with this service department, and the issues have only gotten worse over time. Communication is consistently poor — I rarely receive updates unless I reach out myself, and even then, I'm usually sent to my advisor’s voicemail, which is never returned. Even asked on multiple times to have the service manager call me and that never happened either.
My car was in the shop for over 40 days without a proper fix, and getting clear, honest answers has been nearly impossible.

When I finally picked up my vehicle, the so-called “completed repairs” were unacceptable. Panels were broken, the dashboard was loose in several areas, wires were hanging down, and the back window still leaks. Despite this, I was told the work was finished. The lack of accountability and attention to detail is incredibly frustrating.

Each visit has involved delays, miscommunication, and a complete lack of transparency. After giving them several chances, it’s clear this is not an isolated incident.
If you're looking for professional service and reliable communication, I strongly suggest taking your business elsewhere.

Vehicle in question 2024 Chevy Malibu RS bought new from Madera Chevy

Update 6/24/25

To Whom It May Concern,
I am writing to formally express my deep dissatisfaction with the service I received at Madera Chevrolet. Over the course of several weeks, I made numerous requests—both in person and over the phone—for Oscar, the service manager, to contact me. Despite repeated follow-ups, I never received a call back. This lack of communication and accountability is entirely unacceptable and has caused significant frustration.
It was only after I escalated the matter to the Better Business Bureau that I finally received a response—over three weeks later. I fail to understand how such delays and negligence are considered acceptable by your team.
Jose, the service advisor, consistently demonstrated a lack of professionalism during the repair process. His tone and attitude, both in person and over the phone, were dismissive and unhelpful. At no point did I feel that my concerns were taken seriously or that customer care was a priority.
Due to the unresolved issues with the vehicle and the poor quality of repairs performed—despite claims of "factory-trained technicians"—I was ultimately forced to purchase another new vehicle. The situation was so poorly handled that I have since reported the matter to General Motors, who have acknowledged my concerns and are pursuing the issue further with your dealership.
All interactions, attempts to resolve the issue, and delays have been thoroughly documented with time-stamped records. I gave Madera Chevrolet ample opportunity to make things right, but the lack of follow-through and disregard for basic customer service standards has been disappointing, to say the least.
This entire experience reflects a troubling level of indifference to customer satisfaction, communication, and repair quality. I hope this message serves as a wake-up call for necessary improvements in service standards moving forward.

Sincerely,

Gary W. and Mike were outstanding very helpful and straightforward. They provided the pricing I needed over the phone, and when we arrived, there was no pressure to buy. It made the experience comfortable and easy.

Dropped my 2020 Silverado off for check engine light flashing intermittently. First visit they cleared the code and said “it isn’t a current code so we deleted it. If it comes back on, bring your truck back in.”
A month later the light came back dropped truck off first thing in the morning. Never got a call back or anything from my service advisor. Went Saturday to pick up my truck because I felt like I was getting no where with them. They had suggested spark plugs and wires. Supposedly their technician swapped plugged around to try and chase miss-fire issue. But when I got home I inspected under the hood and nothing appeared to be touched no sign of any cover being removed to inspect or check anything.
This dealer is a joke. They plugged into it and what ever code appears that’s what they suggest.
Take your business elsewhere

Mike Delgado-Thank you! If you want honesty, and one that can make it happen, do not hesitate to call Madera Toyota Chevrolet and ask for him. You're worth it!

I was in the market for a new truck and after considering a Ford Maverick I realized the truck pricing is Sky high right now. I've been in the business and know how it works, so I went to Madera Auto Center/Madera Toyota with low expectations. Isabel did a great job on my behalf during the negotiations and after we came to an agreement Tony in finance was great. Neither of them were pushy and I felt comfortable during the entire process. I definitely recommend this dealership and the sales team!!

2019 Honda Civic

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