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2016 Ford Explorer

Auto Heaven INC

AutoHeaven INC

Google Reviews

I visited AutoHeaven on 04/30 for the first time and had a great experience. Rosa and Claudia were awesome! They made my boyfriend’s car buying experience very smooth and non-stressful. They were very kind and friendly. I would recommend AutoHeaven to anyone interested in buying a new car. They also have a nice lounge for their clients. All the staff were very nice, I see why they have so many stars!

The Good:
-The staff here are friendly. They will also go to great lengths to secure financing and make sure the paperwork is correct. The financing department also demonstrated great leniency throughout the negotiating process.
-They sold me a beautiful pickup.

The Bad:
- I get that I bought a pickup truck for $8,000 and that I should not expect much. However…..
- The truck was sold to me with a front suspension spring broken in 2 places.
- The transmission began failing within two weeks after sale and will need replacing soon. I hope to God it fails after I move to South Korea in mid-May. 🙏
- A hubcap fell off exposing a missing lugnut.
- There is abundant condensation in one headlight unit. The high beam has already failed on that unit. Took the unit apart to change busted headlight and failed blinker. The blinker bulb itself had water in it! There was enough water in the headlight unit to support two goldfish!
- The air filter was probably never changed during the lifetime of this Ford F150 truck. The shocks obviously were never changed.
- The back window leaks into the cab heavily.
- Given this appraisal, I’m not sure how this pickup truck passed Virginia safety inspection when Autoheaven began offering this truck for sale last June. My mechanic who performed the Virginia emissions inspection on this truck said that it should have failed the safety inspection on account of the “blacked out” headlights on this vehicle. This oversight make me wonder if Autoheaven pays the safety inspector to turn a blind eye to vehicles various faults. 🤔

Update: While I would definitely not buy this truck again, I greatly appreciate the dealership installing new brake pads, rotors, and calipers. The dealership also installed the front license plate. The mechanic showed me how to replace the door latch. Mico is a great guy!

I had an outstanding experience at AutoHeaven INC! From the moment I arrived, the team made me feel welcome and taken care of. The staff was professional, friendly, and incredibly helpful throughout the entire process. They took the time to understand what I was looking for and never pressured me into anything. Everything—from the test drive to financing—was smooth, honest, and transparent.

What really stood out was their commitment even after the sale. They found an issue with my parking brake and repaired it at no cost to me—something you don’t see often these days. I left with a car I absolutely love and complete peace of mind. I highly recommend AutoHeaven INC to anyone looking for a top-notch car-buying experience!

Great Service! Wally was great. He was able to get my daughter in a good Toyota Corolla and honor all fixes. I will update in 60 days if anything changes. Over all 5 star and wonderful customer service!

I had an amazing experience purchasing my car from Auto Heaven Inc. From start to finish, the service was exceptional! Walied, who assisted me throughout the process, went above and beyond to ensure everything was smooth and stress-free. He was knowledgeable, patient, and genuinely cared about making sure I got the best deal possible. His professionalism and dedication to great customer service made all the difference. If you’re looking for a dealership that truly values its customers, I highly recommend Auto Heaven Inc. Ask for Walied—he’s the best!

2016 Ford Explorer

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