Name: 2011 BMW 328i
Price: 6995 USD
Availability: InStock

Cars & Trucks

2011 BMW 328i

Carisma Auto Group Inc

Carisma Auto Group

Google Reviews

This place is an absolute rip off. Management is horrible horrible. They Sold us a vehicle that was extremely unsafe and they knew it was unsafe they were supposed to repair the issue and rather than repairing it, their mechanic greased up the issue, For about 2 1/2 weeks, I was told that they're ordering the part it will be in tomorrow. It is a tire rod rather than replacing the tire rod, the mechanic admitted to greasing it so that the noise will go away. There was an issue with the struts which were supposed to have been repaired. They sent it out to another mechanic and never actually repaired it. Going back-and-forth has been such a hassle and the lack of professionalism is absolutely disgusting, trying to hide the sound it was making rather than fixing it. Then we were sent to another mechanic to repair it. The three issues that were wrong with it which involved the tire and steering and struts, only one of the issues was repaired. It has been now almost 2 months since we purchased a vehicle and my son is driving a very unsafe vehicle and rather than repairing it and correcting it they tell him it's been two months basically too bad for you. I've been going back-and-forth with them it wouldn't have been two months. Have they corrected the issue within the first three weeks instead of telling us that the part was coming in every other day When in fact, the part was never actually ordered and they were trying to fake fix it and pretend as if they did something. This place is trash customer service is trash. Their vehicles are trash and never again would I even consider doing any type of business with this company. They are out to get your money and completely screw. You be fully aware of the scams at this location. Absolutely horrible customer service if I could give them a -5 I would disgraceful.

I know more than got the car home when I had to take it into the shop and spend $1,000 on brakes and having the air conditioner fixed. Also, they would not rotate my tires because they said they were so bad. The brakes and air conditioner should have been repaired before they put the car on the lot. It also would have been nice if they had repleced the tires. I am disapointed!

“I had a fantastic experience at Carisma Auto Group! I bought a car with their 3-months same as cash deal, and they were incredibly flexible with my payments. The staff, especially the ladies, are very polite and accommodating. The owner is truly amazing; not only did he offer great service during the purchase, but he also showed exceptional understanding and patience after my car was totaled in an accident. Despite the complications with my insurance, he has been very patient with the remaining balance. I highly recommend Carisma Auto Group — their cars are reliable, and their service is top-notch. If you’re looking to buy a car, definitely consider them!”

Charisma Auto Group was very kind and understanding with me and my grandmother that speaks Spanish. The process was quick and easy and they were able to help us out with a good deal. I would very much recommend.

Had a great experience with Carisma Auto! The team was friendly, honest, and very helpful throughout the entire process. The cars were clean, well-maintained, and fully inspected. They took the time to explain financing options clearly and made sure I was comfortable with everything. Definitely recommend if you’re looking for a car with peace of mind!

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2011 BMW 328i

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