Still in box. Never used. Too coarse a grind, too little coffee, or insufficiently tamping the grounds before brewing can all lead to inadequate pressure for a proper brew. 2)It is important to note that the amount of espresso extracted will vary depending on the grind size and amount and reprogramming may be needed when the size and amount are adjusted ICE TEA & COFFEE IN MINUTES: Enjoy a delicious, iced beverage with the press of a button using this iced tea and coffee maker; Dimensions (L x W x H): 9.5 x 6.75 x 14.5 inches BREW 8 SERVINGS: Brew 8 servings of tea or coffee at a time in the included 64-ounce pitcher REUSABLE FILTER BASKET: Reusable filter basket helps save money and decrease waste from paper filters CUSTOMIZE DRINK STRENGTH: Strength selector dial lets you customize the strength of your drink AUTOMATIC SHUTOFF: Features automatic shutoff for your convenience and peace of mind