Cars & Trucks

2016 Chevrolet Silverado 1500

Auto Palace INC

Auto Palace

Google Reviews

Initial Review: "Working with J**** was great! She was super helpful and easy to talk to."

Edited: This dealership has received these reviews based on a wheel that you spin after purchasing your car. If you want honest feedback, look at the yelp reviews. I bought a vehicle from them and 12 days later it broke down. They would not pay for the towing to get it to their dealership and I had to pay for towing to get it back to my house on a sunday AND to their dealership to "fix" Now it has been there for 3 days. They claim they have not received the part and in reality they have just not made it a priority. Communication with them is TERRIBLE. They will only communicate through text and to get someone on the phone you have to call multiple times and demand to speak to someone. I would highly recommend going to a different dealership if available to you.

Update: After calling to check on the car what felt like 50 times since no one was returning calls and after the bad review, they asked how they could make things right. They ended up crediting back the towing, gave a loaner car, and an extended warranty while they figured out the issue. The problem still is not fixed and it had to go back to the dealership but the way the handled it this second time around has been great. They ended up giving a new warranty, scheduled a tow to come pick up the car, and mentioned delivering a loaner car if they need to.

I am giving 4 stars because they did make things better but it was after a couple of days and only after vocalizing that things were not okay and it shouldn't have to get to that point to make things right. It seems to me like they are trying though and hopefully will give improved customer service for the next person.

I went into auto palace hopeful but not truly expecting anything. Nazar met me outside while I was browsing and was nothing but patient, professional and super helpful! Instead of walking anyway thinking about  finding my dream car he helped to make it my reality! You’re the best Nazar thank you for everything!

Anthony was great!! I can’t say how happy I am! Super easy process, fast response with the best deal! I have been searching for a vehicle for a few months. I am so glad I found this place, they happened to have exactly what I needed for my family!! Buying a car is so stressful but he literally got me taken care of in less that 24 hours! I am very pleased! Highly recommend!

Had a wonderful time with them they were very helpful and I appreciate it all that they did for me. Got my first car from them and I love it thank you Nazar for helping me get the car. And thank you everyone for the time would recommend going here to get your first car it’s affordable and well worth the money.

My wife and I came to Auto Palace just to see what they had available, Jesus greeted us and made us feel so welcome and comfortable. He showed us what we were looking for within our price range and did everything he could to make sure we left with the car that day! Wonderful experience

2016 Chevrolet Silverado 1500

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