Cars & Trucks

2021 Audi e-tron

Finesse a Car

Finesse A Car

Google Reviews

I just wanted to commend Catrina and all the people at Finesse A Car! From the time we pulled up to the lot to the time we signed the sales documents, the customer service we experienced was unmatched! Catrina had all the cars ready that we wanted to test drive. She was never pushy with the sale and was so helpful with any questions we had. We were so impressed by the customer service and the price of the vehicles that we ended up buying two! You cannot go wrong giving them a visit! We highly recommend this place and we will definitely send our friends and family there! Thanks so much again Catrina and the team!

DO NOT DO TRADE INS -Please do yourself a favor read this if you are doing a trade in! This has been one of the most frustrating and unprofessional car-buying experiences I’ve ever had.

I traded in my 2024 Ford Mustang GT with only 1880 miles for a 2023 Tesla Model 3 Performance with 20,000 miles, and also made a cash deposit. That was back in early May. It’s now mid-July, and as of today, the trade-in loan still has not been paid off even though that should’ve been handled by the dealership within 21 days, per California law. Mind you when I turned in my car keys and we did the paperwork. They told me everything was fine. They claimed I was good to go and will take care of the rest including the buy off. I don’t understand why they need me to go and call my bank when they have my bank’s info this is something that they could’ve asked for too right away, but they didn’t

Not once did they reach out to update me or explain the delay. I’ve had to do all the work myself calling my bank, getting payoff letters, checking for late fees, and trying to prevent damage to my credit. Even worse, they claimed there was no record of my deposit until I showed them proof which felt like an attempt to gaslight me. Good thing I have proof of payment.

What’s also deeply concerning is that it seems they’ve been using the car I traded in, even though it’s not fully paid off and not insured under their name. That’s not only unprofessional, it’s a major liability. I already let the bank know as well. When I received the Tesla, it was not fully charged and the interior was dirty, like it had just been used for someone’s personal errands.

This entire experience has made me question how this dealership operates behind the scenes. If I hadn’t stayed on top of everything, I honestly don’t believe this issue would’ve been noticed let alone resolved. I’ve been ignored via text and left in the dark, with no real accountability shown. It’s July 21st still no progress or proof of payment done.

Customer service seemed great at first very responsive and helpful. But once the sale was complete, communication dropped off completely. I’ve tried reaching out multiple times to resolve the issue professionally, but I haven’t received any meaningful follow-up. It honestly feels like once the deal is done, you’re no longer treated as a priority.

I understand mistakes happen, but this isn’t just a slip-up this is a pattern of poor management and lack of customer care. Based on my experience, I absolutely do not recommend buying from here.

Update: The dealership eventually paid off my trade-in after significant delays, but only after I pushed the issue. My credit was affected. In my personal opinion, once the sale was complete, I felt ignored and unsupported.

If you are considering trading in here, be aware of the potential risks. Based on my experience, I would not recommend this dealership.

The only good part of this deal was the sales and finance staff. They were polite and did what they could to help me, and I genuinely appreciate their efforts. Unfortunately, the way the dealership and ownership handled the payoff delay and communication was extremely disappointing. If both of them ever worked for a better dealer, I would buy from them. I'll never buy from this dealership, which in my experience showed no accountability or effort to fix the issue.

Myself and my dad have had a wonderful experience working with Nick. This was my first time purchasing a car on my own, and I felt extremely grateful for how easy and understanding the process of it all was. Nick showed us a variety of cars within our price range and took the time to explain and explore all of our options. His attention to detail and mission to provide the best experience for all has made this process truly possible and enjoyable. Thank you Nick for all of your help, I’m so excited to be driving my new Tesla Model Y. If you are buying a car for the first time this is the place to check-out!!!!!

Nick is the man!! I have now worked with him in purchasing 2 vehicles, Tesla Model Ys. I have done my own personal research in seeing which type of car would be the most suitable for my wife and daughter. Coming into this process I had my mind made on which cars to look at, Nick helped solidify my options in addition to providing his expertise of this process as a whole. More than happy with how easy and efficient this process has been, Nick has gone above and beyond. Preciate you Nick, we will be coming to you for any future car needs!

I’m really happy with my Purchase with these guys.  Great price point with their cars and I was able to pick out the car fast. Website is updated with their inventory or you can call/text to see if it’s still available.  Nick and Tal were great. They kept their word and delivered with my needs. The place can get busy so bare with them and they’ll get what you need.

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2021 Audi e-tron

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