Name: 2018 Buick Encore
Price: 8262 USD
Availability: OutOfStock

Cars & Trucks

CARFAX One-Owner. Clean CARFAX.Graphite Gray Metallic 2018 Buick Encore Preferred FWD 6-Speed Automatic Electronic with Overdrive ECOTEC 1.4L I4 SMPI DOHC Turbocharged VVT25/33 City/Highway MPGAwards:  * 2018 KBB.com 5-Year Cost to Own Awards   * 2018 KBB.com Brand Image Awards

2018 Buick Encore

Southern Norfolk Airport

Southern Dodge Chrysler Jeep Ram FIAT of Norfolk

Google Reviews

I have been having my truck at Southern Dodge serviced for 10 years after my purchase from them. Never a problem before.
I recently scheduled an appointment one week ahead to make sure that there wouldn’t be any delays. This is a company vehicle and well needed. I brought the truck in on Thursday 10:00 as scheduled.  I immediately was told they didn’t have any service techs, but they would get to it soon.
On Friday I contacted and was told to text only for updates, so I did.  4 hours later I received a text that they still were trying to fine a free technician. By 3:00 I sent another text just trying to fine out if they got to me yet. Did not receive a text so I got a ride back into the dealership. I went in and the service writer said they still didn’t have a technician. I asked if they had a loaner or rental I could drive and was told no.  She was helpful calling Enterprise Rental for me.  On Monday afternoon I texted again and was told no technician still. On Tuesday same thing.  So I went back and picked up my truck still not repaired and a $300.00 fee I owed Enterprise rental. I asked to talk to the Service Manager and was told he wasn’t available, but they would have him call me.  It’s been 2 days now and still no call.  I found out that they have a new Service Manager that doesn’t have a clue what’s he’s doing.  I thought okay now I know what the problem is. I have never put a bad review in, but I’m trying to warn new customers…look out. I will never go to this dealership again.  And I was just talking to a sales representative about purchasing a new vehicle from them.  I’ll go somewhere else where the customer matters!

We worked with Justin and Katie throughout our entire trade-in and purchase process. From the test drives, to picking a vehicle, not liking it, returning to change it out for an upgraded version, and finalizing the paperwork; this was one of our better experiences at a dealership. Definitely recommend using Southern Auto Group.

Working with Keyshawn Brown has been an exceptional experience. His professionalism, transparency, and extensive knowledge of automotive financing made the entire process seamless from start to finish. He took the time to clearly explain every option, ensuring I fully understood the terms and felt comfortable with my decision.

What stood out most was his ability to tailor financing solutions that fit my specific needs while maintaining honesty and integrity throughout the process.

His efficiency, attention to detail, and personable nature truly reflect the highest standards of customer service in the automotive industry. Thank you Keyshawn!

I usually have little problems with the service department at this location. However, recently their communication and service has been very poor which is really disappointing. My car has been in for service for 3 weeks for a simple hose replacement.

When I spoke to an advisor, they told me I could drop my car off and a diagnostic would be able to be done in a few days. When I went to drop it off on the day that was discussed, I was then told by the office clerk (not so nicely) that they were booked for the next two weeks, but if someone canceled I would be able to take their spot.

I patiently waited two weeks without any updates because they said that’s how long it would take. I had to call after that in order to get an update on my car. After speaking to another advisor, receiving the diagnostic & cost, the next day, my total is almost doubled due to an extra job that they wanted to complete (which I later found out wasn’t necessarily needed) I was told the car would be ready by that afternoon. Sadly, they ghosted me after that: I called the same day, twice the next day & another time on the third day; the advisor was never in the office & did not call me back. On the 3rd day I decided to go to the dealership & the advisor tells me she told the mechanic to stop working on my car because they didn’t know how I was going to pay: although I was approved for their payment plan (which they would have known if they answered their phone).
We discussed payment & I opted out of the extra job, but the price was still over $100 more than what was originally given to me the first time. Now my car will not be ready for another few days.

I recently purchased a 2021 Jeep Cherokee from Southern CDJR and I had an amazing buying experience. I worked with Mr. James Simmons and he was exceptional and probably the real reason I ended up buying that Jeep. Mr Simmons was respectful, reliable whenever I reached out and kept his word to get the deal I had in mind. Overall the dealership had a nice friendly environment which was a good experience. Thank you again Mr. Simmons.

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2018 Buick Encore

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