Cars & Trucks

2002 Suzuki XL7

clean

AutoStar Motors

AUTOSTAR MOTORS

Google Reviews

On March 1st my daughter bought a vehicle for over 13K. She worked with Sam Trevino as the sales associate.

The vehicle was purchased and approximately 40 days post purchase the car began to malfunction. This resulted in the vehicle issue being investigated. Two things werw discovered.

1. The title on the vehicle is branded. This was absolutely not disclosed at any point during the buying process as required per law. Copies of the three page buyers agreement we given at the time of sale and the branded title info is not listed anywhere.

2. There is metal in the engine oil and the car had been diagnosed as needing an new engine. This repair will cost over 8K.

Someone representing themself as the owner of the dealership asserted the branded title info was presented and signed off on at the time of sale. The owner fraudulently added the signature of the buyer to an additional page that was not originally presented.

Sadly, my daughter has no usable car, is out over 13K and the cost for the diagnostic.

Luckily, we have found an attorney willing to represent the case as the documentation obtained is strong against the dealership.

We will be forwarding a formal complaint to the Washington State Attorney General's office this week as well.

Beware!!!!!!! The dealership is shady and dishonest.

The lawsuit will be spendy but it's worth it to see this dealership brought to justice.

My guess is this has happened to others. If you have experienced this from this dealership, please contact the Attorney General's Office to report immediately.

Stereotypical used car salesmen here. They’ll tell you whatever they think you want to hear to get the sale. I bought a car from them and didn’t notice the crack in the windshield until the sale was final because that’s where they put the model year sticker. They told me they’d pay a portion of the replacement, but when I sent them the bill, I heard nothing!

It's a small lot but had a nice selection.  Sam was exceptionally chill and pleasant and I felt that he was very open and honest about his cars.  The one I was interested in had been written off as a total loss before so it had a rebuilt title.  He showed me where the damage had occurred, encouraged me to look at everything, and produced all the paperwork to show it was fixed and cleared by the State Patrol.  The price was very reasonable and he quoted me a fantastic offer for my older car as a trade in.
I was very sure at first it was going to be my newer car but as I continued shopping around the area, I found one that fit my needs better at another business.  Even though I didn't actually end up buying a car from here, I highly recommend them for price, vibe, and honesty.  The bonus is that they had a cute dog as well.  :)

This is a perfect place to test drive and really feel how well it performs and I had a terrific buying experience with Sam, I had a great time relating with him about our past experiences of driving older cars. The whole entire process was so quick and he was able to get me a better rate on my loan through his connection with the nearby BECU, he even let me use the car to drive over there! Overall it's a good place to buy a used car but you definitely need to be a little wary about buying a rebuilt used car and not get rushed into buying like I did without completely checking it out, learned that in a bit of a hard way.

I had an outstanding experience selling my car through AutoStar Motors. Their team was professional, efficient, and incredibly helpful throughout the entire process. They offered a fair price and made the transaction seamless. I highly recommend AutoStar Motors for anyone looking to buy or sell a vehicle!

2002 Suzuki XL7

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