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2017 Toyota RAV4

Auto Shoppers Yakima

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Ty Moreno helped me get into the car of my dreams and got me a monthly payment that worked for me! I appreciate that he answered all my questions i had very honestly and made the experience go smoothly!
Thank you so much Autoshoppers and especially Ty Moreno!!

Ty Moreno at Auto Shoppers in Yakima was amazing to work with! He was very helpful, explained everything in a way that was easy to understand, and made sure we never felt taken advantage of. Ty even got us a discount, which allowed us to drive off with the car we really wanted. He also knew the inventory well and guided us toward the right choice. I would definitely recommend asking for Ty if you’re looking for a car he truly goes above and beyond for his customers!

We were interested in a car, however-the car BADLY needed new brakes and rotors. During the test drive, every time you pressed on the brake pedal, the car would vibrate. The vibration was only apparent when braking normally. To cover up the situation and minimize the issue, the salesman would brake aggressively (so the issue wasn’t as apparent). We told him we’d be Interested in buying the car if they’d replace the brakes and rotors. They agreed, and then every time we checked in with them-they’d say things like “we ordered the parts!” ….and then finally just stopped replying. After taking a closer look at some of the other cars on the lot, almost every single one of them had pads about a 1/4 of an inch thick or less. The fact that they buy these cars at auction, spend $0 bringing them up to a safe level of driving standards, and try to sell them as soon as possible speaks volumes. Typical used car dealership. Who wants to buy a car, and then 2-3 months later has to replace tires, brake pads, rotors, etc. AS A MINIMUM, THE CAR SHOULD BE SAFE TO DRIVE OFF THE LOT. SHAMEFUL. You don’t need to “order parts”. You can go to any auto parts store and buy brake pads and rotors for a car and install them in a day. Instead, they hoped someone who didn’t know any better would just buy the car and they could save a little money. PATHETIC.

Called about a price on a car trying to make an offer. I believe Tyler was the one helping me and he told me he was going to give me a call back in a few hours. Never gave me a call back. I had to call them. When the person answered the phone, they were quite rude and snobby. He literally hung up the phone mid conversation. They also claimed they “don’t negotiate over the phone.” Any dealership who says this is lying and should not be trusted! Really confusing how they don’t even want to try to negotiate on a truck that has been sitting on their lot for a year now!! Claimed my offer was way below its means even though they haven’t been able to sell it to anyone. They have lost almost 10k so far for it just sitting there. Embarrassing at this point just auction it. 😭

Eric Nunez is really great guy with a good attitude. Will help you out the best way possible and get you into that car your really want. Highly recommend reaching for a car with him.

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2017 Toyota RAV4

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