Name: 2018 Ford Flex
Price: 14995 USD
Availability: OutOfStock

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2018 Ford Flex

Stanley Direct Auto

Google Reviews

Stanley Direct Auto is a terrible place to buy a car. The finance team is unprofessional, aggressive, and harassing—they clearly don’t care about their customers, only about getting paid for unreliable cars.

The sales team may come off as friendly, but they lack transparency. They’ll tell you the car comes with a warranty and, once problems arise, they’ll send you to a third-party mechanic. To be clear, the mechanic shop itself is great—they have excellent customer service and good people. But the real issue lies with the dealership.

Stanley Direct Auto sells poor-quality vehicles. I’ve had my car for less than two months and I’ve already had to take it to the shop more than seven times. While there, I’ve seen other customers also dealing with car issues from Stanley Direct Auto.

The car I received had multiple issues from day one, and the cycle of repairs hasn’t stopped. My frustration isn’t with the mechanic—it’s with the dealership that sold me a vehicle clearly not road-ready.

Don’t be fooled by friendly faces or empty promises. You’ll end up with a problem-filled car and a dealership that takes no responsibility. I do not recommend Stanley Direct Auto to anyone.

Terrible Experience – Do Not Purchase from This Dealership

I purchased a 2017 Buick Encore from this dealership, and from the very beginning it has been nothing but a nightmare. The moment I drove the vehicle off the lot, the engine started smoking, smoke came through the AC vents, and the check engine light came on. When I contacted the dealership, they brushed it off by saying the smoke from the AC vents was “normal” (which it isn’t) and told me to bring the vehicle back so they could look at the check engine light. At no point did they explain what was actually wrong with the vehicle, nor did they show any remorse, concern, or transparency.

After those issues were supposedly fixed, the AC stopped working entirely. I had to return to the mechanic three times, and the AC problem was never truly resolved. On top of that, I was forced to pay $100 twice just to get my vehicle back from the mechanic shop — even though they advertise that their cars come with a warranty, they do not clearly disclose that you have to pay a $100 deductible every single time you use it, even right after purchase.

The finance team was equally terrible. They completely lacked transparency, communication, sympathy, or any sense of customer service. When I told them my first payment would be late because I had already spent money paying deductibles to fix issues that existed the moment I bought the vehicle, they said it was “unacceptable” since it was my first payment and threatened repossession. Meanwhile, the AC still was not working. I told them I wasn’t comfortable making another $400 payment on a vehicle that was still not functional, and their response was that my only option was repossession.

To make matters worse, when I asked them to at least pick up the vehicle to take it back to their mechanic to fix the AC, they refused. They said they would only pick it up to repossess it, not to help a customer resolve ongoing problems with a vehicle they just purchased.

The staff as a whole was extremely rude and dismissive throughout the entire process. Despite the fact that the car had problems from the moment I bought it, they repeatedly told me they didn’t care — all they wanted was for me to make payments on a car that wasn’t working properly. In the end, I no longer have the vehicle because I refused to keep paying for something unreliable and broken. They even came to repossess it while I still had paper tags.

I’ve since filed a complaint with the Better Business Bureau and I am in the process of seeking legal action. This dealership is dishonest, unprofessional, and only concerned about money — not their customers. I would strongly caution anyone against doing business with them.

I had an excellent experience purchasing my vehicle from Stanley Direct Auto. From the very beginning, the process was smooth, transparent, and stress-free—largely thanks to Matthew, the salesperson who assisted me throughout.

Matthew was incredibly helpful and professional. He answered all of my questions promptly and honestly, and never once made me feel pressured. He took the time to walk me through the entire process, made sure I understood all my options, and made the experience feel personal and trustworthy.

The vehicle I purchased was exactly as described—clean, well-maintained, and ready to go.

I strongly advise anyone considering doing business here to stay away. My vehicle’s AC is still not working, and despite it being under warranty for 12,000 miles or 159 days, I’ve received no real help or resolution. The team here lacks efficiency, communication, and professionalism.

I recently spoke with a newer employee, Marco, and explained the ongoing issues and poor experience I’ve had so far. Unfortunately, instead of offering help or a solution, he simply repeated that he couldn’t assist me. No effort, no guidance—just dismissal.

To make matters worse, the finance company continues to call and email me because the vehicle doesn’t currently have insurance. They stress that their “asset” must be protected at all times—but what about me as the customer? The “asset” isn’t even working properly. Why should I keep paying for a so-called “new” vehicle when the AC doesn’t work, and I’m not receiving the support I need?

It’s not that I can’t afford my car payment or insurance—it’s that I refuse to keep pouring money into a car that isn’t functioning correctly, and a company that shows little to no accountability.

Do yourself a favor and look elsewhere. If I could give zero stars, I would.

Overall, this has been one of the worst experiences I’ve had purchasing a vehicle. I would not recommend buying a car from this dealership unless you’re a certified mechanic and know exactly what to look for.

I worked with Edward and Matthew — both were cool people and tried to be helpful. However, transparency was lacking. The manager (the one in the single office on the left) was incredibly unprofessional. He walked right past me during my first visit, didn’t introduce himself, didn’t acknowledge me, and didn’t ask how things were going — just ignored me completely.

I purchased a 2017 Buick Encore, and on the same day I drove it home, the check engine light came on and the AC vents started blowing smoke. I immediately contacted Edward, who told me not to worry because the car came with a warranty — what he didn’t mention was that there’s a $100 deductible every time you use it. Even if you just purchased the vehicle

I had to drop the car off at their mechanic, pick up a loaner, and wait several days. When I got the car back, the AC stopped working again. I live about an hour away, and now I was told they wouldn’t offer a loaner this time because the first one was just a “courtesy.”

I then paid out of pocket to have a separate mechanic look at the car. He found what the actual issue was with the AC — it wasn’t the compressor like their shop claimed. When I brought that to their mechanic, he refused to listen and “fixed” the wrong thing. I ended up paying another $100 just to retrieve my car, and the AC still doesn’t work.

When I explained all this to Edward, Matthew, the manager, and even the finance team, they all told me there’s “nothing they can do.” Not even 30 days into ownership, and I’ve already spent hundreds of dollars trying to fix a vehicle they sold me in faulty condition — and I still have no AC.

To make matters worse, the mechanic I paid also found a wire under the hood that shouldn’t even be there — something not original to the vehicle. When I told the dealership mechanic, they pushed it out of sight instead of explaining or addressing it.

Bottom line: the lack of accountability and care from both management and the finance team is unacceptable. I understand companies have policies, but this situation called for compassion and basic customer service. Instead, I was left to deal with it on my own.

Save yourself the stress, time, and money. I wouldn’t recommend this dealership to anyone.

Edwin was really helpful throughout the whole process. Best experience I've had at a dealership. I appreciate his efforts in getting me the car I wanted. He really went the extra mile!!!

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2018 Ford Flex

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