Cars & Trucks

2018 Kia Optima

Norm Reeves Honda Superstore

Norm Reeves Honda Superstore Huntington Beach

Google Reviews

Carlos Castellanos at Norm Reeves Honda Superstore in Huntington Beach was outstanding! I had requested multiple invoice and sales prices from other dealerships via email for a new 2025 Honda Civic Sport for my nephew’s first car-buying experience. Carlos responded within a minute, and 30 minutes later we were at the dealership. The entire process was seamless and hassle-free. Carlos was extremely professional, respectful, and helped secure a great deal that offered real value. We had the best car-buying experience — a perfect 10! We truly appreciate his help in making this milestone moment so smooth for our nephew. Highly recommend Carlos if you’re looking for a trustworthy and efficient car-buying experience! Thank you, Carlos for all YOU do!

My boyfriend, after much debate, decided to get a new car. With more research, he was determined to get a Honda CRV Hybrid Sport Touring. We initially went to Honda World in Westminster and were sorely disappointed by our experience there. The salesman who "helped" us was neither friendly or helpful. He could hardly answer our questions and did not seem to really care about helping us at all. Our test drive was also very lackluster. We hardly drove two streets away from the dealership and during that time, he answered the phone during our conversation with no apology, and spoke to his other client in an extremely rude way. That was a HUGE turnoff for us. After much thinking, I decided to try looking at the car through the Costco Auto Program. Not even 15 minutes later, I got a call from Grady at Norm Reeves Honda in HB. He was so easy to talk to during our consultation over the phone and easy to make an appointment with. He truly is our super happy hopeful Honda helper. By the time that we met him at our appointment, the car we were interested in, was sold the day before. He did suggest that we still go on a test drive and gave us the test drive of our dreams. He answered all of our questions and more. When we returned post test drive, he answered all the questions I could have ever asked in terms of options for financing the car. However, due to needing to figure out which financial option and color option was best for my boyfriend, he decided to sleep on it. Grady was nice enough to check in and see if a decision had been made. My boyfriend immediately notified Grady and by the time that we got to the dealership, that car was also sold. After a few more series of unfortunate events that day, Grady suggested we go home and circle back when he managed to get the car of my boyfriend's dreams. Despite all the hiccups, Grady, never gave up, stayed up late, and delivered the very next day. He found a brand new fresh off the truck vehicle of my boyfriend's dreams. He immediately texted and as soon as we got off of work, we rushed there to close the deal. He gave us the lowdown on what options were available for us and what we were entitled too. After inspecting the vehicle, Grady took us to meet Lito, our other super happy hopeful Honda financial helper to do the financial paperwork while he continued to prep the vehicle for us. Lito was also such a pleasure to meet as well. He explained in extreme detail on what my boyfriend had agreed to do financially and all the options he had available. After a thorough explanation and conversation, Lito helped my boyfriend decide what was best for him and his finances. He made sure to clarify and emphasize all the things my boyfriend was entitled too in his contract. He was also emphatic and sympathetic to Grady and my boyfriend's struggles the past few days of finding a vehicle. I'm so grateful for the both of them in aiding us in finding my boyfriend's vehicle of his dreams and letting us give it a forever home. Not only do we feel grateful in having this vehicle but also for making new friends along the way with the both of them!  Thank you so much Grady and Lito for all that you do! :)

If I could give more than five stars, I would. Carlos Herrera completely changed how I feel about buying a car. This was my fifth car purchase, and it’s the first time I actually enjoyed the process from start to finish. Carlos is the kind of person who truly sets the standard. He’s respectful, knowledgeable, and makes you feel like more than just a customer. The deal I got? Let’s just say it was better than I expected. Honda should be proud because Carlos represents the quality, tradition, and customer-first attitude the brand is known for. He’s the kind of person every dealership should have.

I had a fantastic experience purchasing my vehicle thanks to the exceptional team. Ben was incredibly attentive and genuinely desired to meet our needs. The team's efficient and personable service made for a pleasant and timely interaction. Scott was a great help, patiently answering my questions with clear explanations. Reymond expertly handled the final paperwork, providing important details in a friendly way. I truly appreciate the hard work of the entire team in making this an excellent experience. I am a very satisfied customer and drove away with complete joy! Thank you all.

I took 3 days off to look for a new car, out of all the dealerships I went to, these guys were the most honest, transparent, and no pressure salespeople I met with. The manger Joe was awesome, the salesman Alex Santos was great, even the finance manager Luis was great. They didn’t try to change the price at the last minute like other dealerships, there was no pressure for extra add on. I knew what I wanted, they knew what I wanted, they still informed me of the extras and services. Some definitely seemed great options but they were there really to facilitate my purchase of a new car for my wife. Definitely keeping their business card in my wallet for later.

2018 Kia Optima

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