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2014 Lexus GS 350

Platinum Motors

Google Reviews

I would recommend anyone looking for a vehicle to go see the guys at Platinum motors. The staff there is amazing and they go above and beyond for their customers. I can't say enough good things about Boris and his team. This is my Roush stage 3 purchased from them.

Kind of a kind Rant....I recently drove from Denver to Martinez to see friends and family.  Almost as soon a I got here, my power steering went out and I took my car to Platinum Motors on Alhambra Ave. for the worst auto repair experience of my life.   Not only did they mis-diagnose the issue, they took over three weeks to get the car back to me.   And they lied to me, multiple times,  in the process. That wouldn't be terrible if there hadn't been 3 notifications during that time that I could pick it up the 'next day', 'Later today', 'five o'clock tomorrow' at an identified time. Twice I was on my way to pick it up before learning that it wasn't ready after all. 'We want to do an alignment and provide a courtesy wash.' 'The part didn't actually come in' 'we want to do another alignment', 'well, it actually really isn't done.. we didn't get a part'...  the excuses made little sense and not using them until I'm on my way over, actually there, on their advisement, struck me as some of the most unconscious 'customer service' I've ever seen.

After I finally got to pick it, it drove okay for a couple hundred miles and failed on me while driving back to Denver, through the Sierras, and, yes, it was dangerous and scary.   I got back to Denver and had it fixed properly. I called the owner, Boris (after many unanswered calls from Nick, the service manager.   It took a few calls to reach Boris, but, once i got him on the line, he sounded reasonable and felt, yes, 'they should do something for me about it... we need to make that right'.  Bear in mind that the service order called for, in addition to the power steering repair,  an oil change and they 'wanted to give' a courtesy wash and detail, neither of which was my purpose.  I got the car back and change oil light was on and the interior clearly not cleaned, layer of dust on the dashboard etc. It was a month ago that I finally reached Boris and he promised me we'd work together to my satisfaction, to 'make it right'.  I've been leaving messages for that month since and Boris seems intent to not call me back and make it right a he has yet to return my call.   $1600 and nearly a month to get my car back and it wasn't fixed.   He's clearly not going to make it right so i thought I'd put out the word about my experience.... if you need auto repair, friends don't let friends go to Platinum Motors.  They suck big time.

Completely blown away by Boris and his team. We were buying a car for commercial use, and had very tight deadlines. Boris went above and beyond to find us exactly the car we need, get it delivered, inspected, new tires installed, and car registered - all within 10 days. Couldn't be happier, and would recommend Platinum Motors to anyone.

platinum Motors is amazing. Boris and his team went above and beyond with the level of service and personal care. On the way to the lot my fathers car started having uses. When we arrived the master mechanic Anatoly quickly diagnosed my dads car and gave us a quote that was over $1,000 less than any other repair shops that I called. Than when it came down to the purchase of my new car I was amazed of the service I received. I couldn't find anything I liked on the lot so Boris asked me what car I want and was able to find me the exact car I wanted and got it delivered to the lot within a couple days. I had no credit history what so ever and I was sure I ether wouldn't get approved or that if I did the interest rate would be outrageous. Boris and his team told me no to worry and found me an amazing rate and got me approved on the spot. When I came to pickup my new car it was fully detailed and he had made sure to put on a new set of tires. I was in and out within hour and couldn't be happier.

If I could give this business zero stars, I absolutely would.

I brought my secondary vehicle in for both mechanical and autobody work—and it turned out to be a huge mistake. Communication was consistently poor, and they held onto my car for three months with little to no updates.

The worst part? My vehicle was broken into while in their possession. They actually tried to charge me for the broken window—until I pointed out the damage had occurred on their lot.

I could go on and on about the red flags, but I’ll leave it at this: if you value your time, money, and peace of mind, look elsewhere. If you still choose to roll the dice with this place—good luck. You’ll need it.

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2014 Lexus GS 350

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