Cars & Trucks

Aluminum wheels roof rack, clean inside and out SUV hatchback

2010 Ford escape

2010 Ford Escape

iPull-uPull Auto Sacramento

iPull-uPull Auto Parts - Sacramento, CA

Google Reviews

Great junkyard with a nice selection of vehicles in inventory, pretty clean too. Customer service is top notch

Absolutely the worst customer service I have ever experienced. Have been calling for 3 days with a promise of a call back 3 different times, not once did I get a call back. I waited 2-4 hours for them to “call their driver” “run VIN through DMV” I was asked to text a picture of junk slip which I did and not one of the 3 people I spoke with could ever find it. I was given a useless reference code because nobody could use it to find my paperwork. Fast forward to today tow driver comes to get the vehicle and hands me a check with my middle name as my first name. I take it to Wells Fargo and I’m told this business has it set up to where you CANNOT cash their checks you can only deposit them. I called and spoke with JACKIE who cut me off spoke over me telling me I had to wait an hour before I could take the check to the bank. Seemed like I ruined her day for the 3rd day in a row. Finally she let me speak as I explained what Wells Fargo had told me. She then states if you want cash come to our office. Literally will NEVER use these people again. Miserable all hate their job. Not one ounce of customer service in JACKIE at all. I would take her off the phones. I’m sure she’s the manager or something those always seem to be the ones on power trips will see when I pick up the cash.

Update: the response is so far off what happened lol. I was NEVER told anything about waiting an hour before cashing the check first of all, secondly Wells Fargo said you have the account set up so it cannot be cashed it has to be deposited. As far as calling every 30 minutes I will happily provide the call log that shows how long I waited for a call “right back” over 3 days! The pick up window was from 8am-5pm I live over an hour away. So saying you were unable to provide a smaller window is a lie because your driver called me an hour and a half before there was nothing wrong with that part but the deflection is loud and clear. I see where the poor customer service stems from when management responds this way it’s no wonder your staff does as well.

Got here from long way 22 miles   As per there google maps update showing me closing 6pm and I got here 05:28pm and they didn’t let me in they said we’re closing in a minute  which is 05:30pm  I requested them but they didn’t let me me in even I told them at least I’ll have a look at the car if it has the same part  the I’ll come tomorrow it just take me 5 minutes but nothing works.
Very disappointed
Then at las they gave me paper how many cars and colors we have thank you for that 😞

Had to junk a car off my drive way. It didn't take them long. Easy and fast process. They were here the next day. Tow truck driver was very friendly. Great customer service. Thanks.

I don't normally do this, but this yard randomly ended up with a rare exotic car that myself and the community of owners couldn't not pursue. On the second visit there, we were connected with Bonnie, who has apparently been in the dismantle biz her entire life. She took the time to listen, understand what was up, and was more than willing to negotiate with someone from out of state who wanted the shell AS WELL as working with us for picking specialized parts at 100% fair u-pull prices.

I remember when this was the old Stockton Blvd pick-n-pull and I will say that Bonnie and her crew have really upped the game! Thanks again for all the help!

2010 Ford Escape

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