Name: 2021 Dodge Durango
Price: 34995 USD
Availability: OutOfStock

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2021 Dodge Durango

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The second star is purely to acknowledge the friendliness of the staff in the service department and the fact that my main issue was eventually resolved. But overall, I had a very frustrating and drawn out experience that convinced me to never drop my truck off here again. I set up an appointment to get my touchscreen replaced after it had delaminated. I was told the part was in stock. I also showed them a crack in the windscreen, for which they told me they could call someone in to fix while my truck was there. I dropped it off on a Friday at 730 am and was called at about 9 am to be told they had the wrong part and they would have to order to correct one. I went to go pick it up and was so frustrated, I didn't think to ask why they didn't at least get the windshield crack fixed. The correct touchscreen arrived about 5 days later. 2 weeks later, I found time to drop it off again. I was very clear about the 2 things I wanted fixed -- the touchscreen and the windshield crack. I called the day prior to confirm both, and was told the windshield crack could not be guaranteed since it was being outsourced to an external repair person. Frustrated, I asked them to reach out to make sure that person was coming, and was eventually told Yes. I dropped it off overnight so it would be there at opening the next morning. They replaced the touchscreen, but I was told the glass person showed up without the correct tools, and thus could not fix it that day. I gave up on the glass and am getting that fixed by someone else. During the roughly 3 to 4 weeks I dealt with this department, there were often long delays in communication, but the responses were at least friendly and courteous. Jeremy and Pat were wonderful, but their department as a whole lost my trust and I will not be back.

Jesus was the guy who helped me and he did amazing. Along with everyone else in the department from management to finance. Second time buying a car here. Went to trade in my Honda to get something new and they helped me and got me out in a brand new Toyota Camry. The staff here always finds a way to work with me and get me exactly what I want. Will be back  :) thank you everyone again. You’re the best. -Jess

It was an amazing experience because Steven J. Made us feel welcomed, cared for and did his best to help us out with the purchase of our new Jeep Cherokee. I believe that he played a big part in our decision to buy the Jeep. Thank you Steven, for all your help, customer service, patience and going beyond for all our needs. ❤️

I had one of the best experiences when buying a new car. I currently own two vehicles, and by far, the service provided by Edgar Amazola was the best purchasing experience I have had in my lifetime. I am definitely going back to get a third one.

Great Sells team and managers we appreciate all of you for the awesome deal and fast service and treated like family and going above and beyond to help us. We Thank you all 🙏❤️ our Pacifica

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2021 Dodge Durango

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