I’m not a computer expert. I will explain as much as I can about it. Please write me and ask for anything I have not included. I’m sorry for he non tech language I use to describe it. I took pictures of everything I could think of that I could not describe well enough myself. There is nothing wrong with it at all. It’s brand new. I’ve had it for about a month trying it out. I got it as a replacement for a warranted 2in1 I sent in for repair that they couldn’t fix. I picked the wrong one for me. I guess it’s my loss is your gain. It will be reset to factory settings and a fresh start for you. HP envy x2 Detachable 12-g0xx 4 gb ram 120gb hd windows 10 home installed 8/03/19 Intel core i-5-7y54 CPU @1.20 ghz 1.61 gh Pen and touch screen. A pen is attached to the keyboard Cellular Network capability...It has a slot for a simm card for to hook up internet through whatever company you want for WiFi on the go. It has a crazy amount of battery life. Something like 20+ hrs. I heard on the YouTube video 2 c ports one for charging, a headphone jack, power button and volume adjustment. Presentation screen It has a great sound system. Bang and Olufsen It’s has A beautiful bright screen. The color and resolution is outstanding for a tablet. It was 889.00 on sale from 1189.00 so it’s a nice expensive laptop. It is really made for a person in business or someone who travels or a student. It has nearly 2 years of hardware and software warranty support from HP with a ENVY Specialized support number for Envy. It has the box that it came If you want me to ship it contact me. I also have it listed on eBay and that’s an option to buy it also.