New open box Amazon return item. the box was opened to make sure all the parts were there and the the item was in good condition. All items in the 1st picture are included. ----- About the sound: this ukulele is made of solid mahogany, which has a longer sustain compared to a laminated uke. This makes the sound warmer, cleaner and more pure. The tone of this ukulele will continue improving and progressively sound better as the wood ages. That’s one reason this is a great ukulele for a beginner. Stays in tune: This ukulele comes with an 18:1 premium tuner machine, pure copper gears and aquila strings, pre-tuned before shipping to help ensure the strings stretch out properly and stay in tune better upon arrival. Free online lesson: Check out the beginner ukulele lesson on our website and YouTube channel. With the start manual and full set of accessories (tuner, strap, picks, gig bag, extra set of strings), you will learn the basics to play ukulele in 30 minutes. Unparalleled Craftsmanship: This ukulele has a unique design with a rounded edge for comfortable practicing and playing. It has an embedded rib to reinforce the neck, strict action height control to ensure excellent tone and playability and neck sanding to help prevent scratching.