Cars & Trucks

2019 BMW X3

West Palm Beach Motors

WEST PALM BEACH MOTORS

Google Reviews

I had an amazing experience purchasing my 2017 Audi Q7 from West Palm Beach Motors! Mike and Robert were incredibly helpful, guiding me through the entire process with professionalism and genuine care. They made everything seamless and stress-free, answering all my questions and ensuring I was completely happy with my choice. The car is in fantastic condition, and I couldn’t be more thrilled with my purchase. If you’re looking for a reliable dealership with exceptional customer service, West Palm Beach Motors is the place to go. Five stars all the way!

Where do I start... I guess at the beginning. I saw a vehicle that I wanted online and completed the credit application. The next day, I received a call from a person named Robert from West Palm Beach Motors letting me know I was approved. I called him back to discuss the financial options, and he informed me that the vehicle I wanted would require a little more down, which I understood based on my credit score. I explained that I was expecting a refund check in the mail in a couple of weeks, to which he said, "No problem."

After a week or so passed, I received a notice from the IRS that there was an issue with my check. I reached out to Robert to inform him that there would be a delay in getting my check, expressing my concern about them selling the vehicle I wanted. At that time, he mentioned that I could put $500 down to hold the vehicle, to which I agreed immediately.

Fast forward a couple of weeks, after calling him weekly for updates, I finally received my check. Unfortunately, they had sold the vehicle, which was disappointing but understandable given the time that had passed since receiving my check, despite the $500 deposit.

Here's where my drama started. After making several calls and texts to Robert about the sale of the vehicle with no returned calls or texts, I eventually reached out to someone named Wesley, who claimed to be Robert's boss. I explained the situation, and after several attempts, we finally connected. Wesley proceeded to inform me that I was never approved for financing and ran my credit as expected. Due to this, I was unable to secure financing and would need a cosigner. I explained that finding a cosigner was not possible and requested my $500 deposit back.

He informed me through text that I would need to reach back out to Robert since the deposit was sent to him. I expressed my frustration as Robert had not returned any calls or texts since receiving my check, so Wesley said he would handle it.

After calling every day about my deposit, only to be told different stories or, quite frankly, lies about when I could expect my money, even being informed that they needed to sell a car to refund me. I advised Wesley that I needed my money so I could purchase insurance for the car I paid cash for, and since I didn’t have insurance, I couldn’t drive the vehicle and was in jeopardy of losing my job because they were playing games with my money. I advise you to steer clear of these shady individuals. You might find yourself in a situation you deeply regret. I am determined to report their business practices to every relevant government agency.

To add insult to injury, they sent me a fake snapshot of my Zelle payment. After calling Zelle customer service, there was no record of my money being sent through Zelle. They have no idea who they are playing with, and I am going to make their life a living hell. I know it’s just $500, but it's personal now!!!

NEXT…Better Business Bureau and the State Attorneys Office 💪🏾💯

UPDATE...Based on my previous negative review of this dealership, I have been advised to connect with any other dissatisfied customers who may have had similar issues or complaints regarding their experiences. I am currently in the process of opening a class action lawsuit against West Palm Beach Motors, and I believe that by consolidating our complaints and experiences, we can seek appropriate redress for the problems we have faced. Your input and involvement in this collective effort would be greatly valued. I assure you that all submissions will be treated with the utmost confidentiality and anonymity. Your identity will be protected throughout the legal proceedings. If you are willing to share your grievances and join forces with other affected customers, please let me know at your earliest convenience. Your voice matters, and by coming together, we can work towards holding West Palm Beach Motors accountable for their actions.

Nice selection of cars to choose from. Wesley helped me choose according to my budget of 15k. Ended up getting a small mazda that is excellent for my errands. Thanks Wesley and WPB motors.

Absolutly wonderful customer service. Wesley was amazing!  My husband and I just got a 2013 Honda Pilot decked out and all leather for the low low!!! Don't hesitate to go see him!

Wow , what an experience.  My credit was crushed,  and I was never going to get approved for a vehicle.  I saw Wesley ad and decided to call. Immediately I was impressed and shocked.  He was able to get me approved over the phone. I was still little sceptaable however when I came in,  he had quality cars that blew my socks off.  I decided on a beautiful Mazda for my family.  Payment is low  down-payment was peanuts.  Call Wesley now.  Don't waste your time anywhere else. Call him now.  You will be very impressed

2019 BMW X3

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