Cars & Trucks

CARFAX One-Owner. BLUETOOTH, BACK UP CAMERA, APPLE CARPLAY, ANDROID AUTO, LOCAL TRADE, NON SMOKER, DETAILED, OIL CHANGE, ALLOY WHEELS, Jet Black Cloth, 18"" Aluminum Wheels, 4-Wheel Disc Brakes, 6 Speakers, 6-Speaker Audio System Feature, ABS brakes, AM/FM radio, Brake assist, Delay-off headlights, Electronic Stability Control, Emergency communication system: OnStar and Chevrolet connected services capable, Exterior Parking Camera Rear, Front Bucket Seats, Fully automatic headlights, Panic alarm, Power Driver Lumbar Control Seat Adjuster, Power driver seat, Power steering, Power windows, Preferred Equipment Group 1SP, Premium audio system: Chevrolet Infotainment 3, Radio: Chevrolet Infotainment 3 System, Remote keyless entry, Remote Vehicle Starter System, Security system, Speed control, Split folding rear seat, Steering wheel mounted audio controls, Wireless Apple CarPlay/Android Auto, Wireless Apple CarPlay/Wireless Android Auto. 29/36 City/Highway MPG Mosaic Black Metallic 2021 Chevrolet Malibu RS FWD CVT 1.5L DOHC

2021 Chevrolet Malibu

Napleton Downtown

Napleton Downtown Chicago

Google Reviews

I was promptly greeted by Dean Demos.  I was there dropping off my sis to get her car from service. I was just taking a look..then I fell in love with my new Neon yellow Trac.  I bought it 2 days later. Dean was persistent but not overbearing.  Truly personable & listened to my needs and converted them into his sale options. The Credit manager Steven was friendly and thorough. He reminded me of  the years I tend to keep a car & due to that I did buy the extended warranty. It was a great ride buying my new Bubble Bee (that's her name). Just like it is a Great ride when I am behind her wheel.

If I could give this damn place a zero, I would. The lack of communication is sickening, and not keeping customers updated is disgusting. I secured an appointment for 12/4/23 at 1:45 pm for my car service. I was informed that I can track my vehicle progress in real-time using a vehicle tracker. Unfortunately, I had to contact my service provider because I didn’t know what was going on with my car. At approximately 4:30 pm, I texted the service provider, Hector, who told me my car still had not seen a tech. I scrambled to find a way to get a rental car to return to work for the next day. I am beyond frustrated with this company. On 12/5/23, my car had been there for 24 hours, and I still hadn’t received any updates on what was happening. I contacted the service provider and was informed that they are still looking for a tech to service my car. After speaking with the service manager, Sean, he informed me that he is short of staff right now and will need another day to get my car serviced. I told them that I would be picking up my car.
I arrived at the dealership to pick up my car, and the valet man informed me that he needed to jumpstart my car. Now, I am puzzled because I am confused as to why my car needs to be jump started when my car has no issue with the battery. The man explained why he needed to jumpstart my car, which was a lie. Furthermore, I noticed a part missing from my door handle that was there upon arrival. All of a sudden, this piece was taken off my door. I contacted the service department, and the ladies working there were unprofessional and rude. She claimed she would have the service manager call me, but I never received a call.

Excellent service by Sandra always ! She provides pictures of the issues and take her time to explain! Always ! Always she gives updates during the repair. She is very professional and respectful. I never go to their service stressful and never left unhappy. Thank you so much for everyone on the team. I have been their customer for couple years.

Jaden was so professional and down to earth. He truly cares and is very nice to speak with. I recommend going to him to get your first car. Great experience!

I recently had a deeply frustrating and disappointing experience at Napleton Downtown Chicago Hyundai Dealership, specifically with their service department and the service manager, Kevin. My 2018 Hyundai Sonata Hybrid's sunroof was stuck open, which required immediate attention due to the risk of weather damage and security concerns.

First, the customer service experience was abysmal. I had to call the dealership six times, each time attempting to speak with a different department just to reach someone willing to listen and schedule an appointment. Each time, I was bounced from department to department, being "transferred" and then hung up on. Despite assurances from multiple staff members that Kevin would personally reach out to schedule my appointment and keep me updated over the course of 4 days, this never happened.

Given the urgency of my situation, I decided to make an emergency appointment at another dealership, in addition to the one I had scheduled with Napleton, to ensure the issue would be addressed as soon as possible. When I finally brought my car to Napleton for the scheduled appointment, I was shocked to hear that it could take several days just to diagnose the issue, with an unknown additional timeframe to actually fix it.

When I expressed my frustration about the lack of communication and the delay, Kevin's responses were not only unhelpful but also unprofessional and dismissive. Some of his quotes included:

- "I am not God."
- "You just fell through the cracks."
- "I guess this all falls back on me."
- "Why would you make a second appointment at another location?"
- "You want me to call my other customers and tell them your issue is more important?"

These responses were unacceptable and demonstrated a complete lack of empathy and responsibility. Suggesting that helping me would mean neglecting other customers is a false dichotomy and a poor excuse for the dealership's systemic communication failures.

In conclusion, my experience with Napleton Downtown Chicago Hyundai was extremely negative. The lack of communication, unprofessionalism, and delays in service are inexcusable. I would strongly advise anyone considering this dealership for service to think twice and look elsewhere. Their treatment of customers, especially in urgent situations, is severely lacking.

They also recently had several burglaries from their lot, I'm grateful I got my car back in one piece and was able to get the issue resolved at another dealership (for 1/3 of the price at that!)

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2021 Chevrolet Malibu

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