Used once to get my puppy home, she has since outgrown it. Just like new, but I even washed it to be sure. Includes fluffy padded bottom, but I will also throw in an extra reusable puppy pad. Has shoulder strap as well as hand hold, the sides can be velcroed up so the dog or cat can see out of it. This is an airline approved bag for traveling in the cabin under the seat in front of you. Pickup only, midtown.