Brand new in the box Firm price No refund or exchange if works fine Shiatsu Back Massager :4 deep kneading massage nodes travel up and down relaxing your entire back. 3 massage Massage Zones for your choices: Full back,Upper back,Lower back.[INTENSITY CONTROL FLAP] - The detachable intensity control flap allows you choose a softer or more intense massage.(Note: you may place a blanket or towel between you and the massager to get a far softer massage, when you still feel too strong intensity after adding the flap. Flexible Massage Nodes: The massage nodes are adjustable at max. height of 3mm to fit the curves of the body for more comfortable massage experience. SPOT MASSAGE: Allows you to concentrate the kneading on one area for pin-point relaxation Vibration Seat Massager: Vibration on seat with adjustable 3 levels intensity, provides you a comfortable massage to Hip and thighs.(Note: On the sitting area there is only vibration massage, no Heat) Soothing Heat Therapy: it warms your back while relaxing tense muscles across your entire back, lumbar and shoulders. Ultimate Comfort: Use this back massager on a sofa, couch, recliner, office chair or dinning chair to make the ultimate comfort seat in the house. The integrated strapping system secures it on chairs in place. Luxury leather with cozy smooth mesh feels comfortable to your body gift for dad, mom, men and women. Gift for friends.