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2021 BMW 2-Series

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Car Factory Hollywood

Car Factory Outlet Used Cars

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I had the worst experience of my life at Car Factory Outlet, and I strongly advise anyone to stay away from this dealership. They are dishonest, negligent, and extremely unprofessional.

Here’s what happened:

1. I bought a car from them, and they gave me the wrong vehicle — completely different from what was on my paperwork and insurance.
👉 I drove it for 7 days without registration or valid insurance, without knowing.

2. When they finally exchanged it for the "correct" one, the new car had serious mechanical problems:

Rear brake light didn’t work,

The car shakes heavily at 70 mph,

No proper inspection or service was offered.

3. Before I could bring the car back, I got into an accident.
I had to pay for the repairs myself, which took weeks.
After the repairs, I went back to the dealer to ask for the mechanical issues to be fixed — they ignored me completely.

4. My temporary plate expired 2 time, and they are now refusing to give me my permanent plate unless I pay them $409.
And if that wasn’t bad enough...

> 💥 The manager actually suggested I leave my jewelry (gold/silver) as “guarantee” so I could get my plate.
This is unethical, abusive, and possibly illegal. and I have all this evidence

5. The car is currently stuck at the dealership, I cannot drive it, go to work, or move legally.
They don’t care, and they have not offered any fair solution.

---

This company takes your money, delivers unsafe cars, and holds your license plate hostage unless you pay extra under shady conditions.
They act like predators, not professionals.

I am currently filing complaints with the FLHSMV, Florida Attorney General, and the Better Business Bureau.

🔴 I DO NOT recommend this place to anyone. Save yourself the stress and go somewhere honest.

Delete again my comments if you can't

I had a great experience with this dealership, especially thanks to my salesman Pablo. He was super helpful, patient, and really looked out for me through the whole process. He made sure I understood everything and got the best deal possible. Chill, respectful, and just a real one overall. Definitely recommend asking for him if you’re buying a car.

Had a great experience here. Came in about a week ago to look at vehicles and they have a very good selection. The team greeted me quickly and we're courteous. I was asked what vehicles i was interested and they where not pushy in trying to get me to look at the more expensive vehicles.  The sales reps are knowledgeable on their products.
Came back in today and was able to purchase the vehicle I wanted.  No fuss no trying to sell anything else. My sales rep Ivan ensured the process was as quick and easy as possible.  Would highly recommend checking it out. Under new management as of 2 weeks ago

Set an appointment and drove three hours, but they sold the vehicle before we showed up. They would not send the information to put a deposit down and said the appointment would be fine. Stay away from this dealership. Poor business practices!! They also don’t send you all the pictures requested. They purposely hid damages in the picture angle with another truck. The roof looks like it was sealed from major damage and they would not send certain pictures requested.

Thank you Car Factory Hollywood I Had a great experience buying my car today
Gustavo is an exceptional salesman he   went above and beyond to make sure I ended up with a car right for me.

2021 BMW 2-Series

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