Cars & Trucks

2014 Mazda CX-9

APX Auto Brokers

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EDIT 2 : The autobody technician that I brought it to outside of this dealership stated that the engine shield was missing so while the car was technically drivable, it should have been replaced at this dealership since road debris can cause engine damage/safety issues. Again, just reinforcing that trusting this dealership is a gamble.

EDIT 1: Zach is still a great sales person. My edit is to speak more specifically about the poor customer service after reporting a problem with the car to the manager, Isaac, a few days after the purchase. I bumped into a pole and had it taken to an auto body repair shop to assess the damage. The technician stated that the car bumper was repaired before and was likely DIY-ed (the bumper was nailed on and spray painted). I was never disclosed this information by APX so the autobody technician advised me to inquire about it. When I asked Isaac (manager APX) why it was not disclosed to me, he said the listing stated the “minor damage”so that would include this. I was only ever told the minor damage was cosmetic damage like small dents and scratches, which I already was aware of. Also, there was no explicit history of a repair/accident on the car report. He claimed that they did a safety inspection, the car is sold as is, and bumpers are for cosmetic purposes. Basically, he was not trying to help me in this situation, and I clearly overpaid for a car that may have other issues since my 2019 Prius XLE car is supposed to have auto brake assist. I may attempt to contact CARFAX as well since their report was not accurate with the damage information. I didn’t know that I could do this initially, but I would caution people to have a mechanic and autobody technician check out the car since I’m not sure how thorough the APX inspection is.

Initial post: TLDR: Zach is the most helpful sales person! Very friendly but quick in helping you meet your needs as a customer.

This past weekend, I looked at a few cars from a different dealerships and this dealership happened to be my last one on Sunday before closing time. I test drove the car with Zach and he was very patient with me getting to know the car functions/driving through different areas. (I am a nervous driver.) I filled out the credit application for financing yesterday night and came back today to discuss financing options. Originally it was estimated to be 9% interest rate, but after expressing my concern to Zach, he was able to check in with other bank options and got it down to 7.62%. Once I signed the paperwork, I requested to have him drive my car back to Seattle since I don’t like driving highways. While he drove me back in my car to Seattle, he provided some good driving tips and maintenance tips since he knew I was a first time car owner. Happy with the car purchase and service from Zach! Appreciate the way he went above and beyond!

I previously had a great car-buying experience in Bellevue but unfortunately am in the car buying process as my previous car was totaled , I went to look at another dealership  (APX) expecting the same quality of service. Unfortunately, this visit was a letdown. I went to look at a black Range Rover that had several cosmetic issues, which was surprising given the price. When I asked about the cost, Issac (along with another staff member) told me they don’t disclose how much they originally paid for the vehicle. He printed out the sticker price and gave me a quote for the out-the-door total.

When I asked if they could do better on the price, Issac asked what I would offer—implying that negotiation was possible. But later, after I gave a number, he said they don’t negotiate and wouldn’t go down on the price at all. That was confusing and misleading.

Overall, I wouldn’t recommend this dealership—there are more honest and professional options out there. Pictures are below of the car with cosmetic damages, that he said they would not fix if they came down on price.. confusing.

Young guys, very professional and respectful. made some Magic happen for me. The paperwork was refreshingly straightforward they made everything easy to understand and guided me through the whole process .Shout out to Zack. you can tell he has a lot of passion for cars and enjoys his work. Thanks again guys, loving my Audi!

Janthon made the experience exciting because of his deep knowledge of cars. I asked about 100  technical question's and he answered all of them. Turns out he is a professional racer and has worked on cars his whole life, it’s his passion and you don’t normally that kind of deep knowledge from salespeople.
Edi was a no nonsense negotiator but he helped us get to the place we needed to get the car we loved. He was direct, didn’t waste our time and completed the paperwork expeditiously.
The lot is full of premium and curated vehicles. We were provided the entire cars history and left feeling pleased with the deal, the car, and the experience.

AVOID THIS DEALER! All their reviews must be fake. I live in CA and I purchased a 2009 Nissan Titan. They shipped the car out to me, it arrives with a cracked windshield. Literally 0 miles in the gas tank, none of the key fobs for the truck are working and the radio isn’t working! My main concern is the windshield so I contacted my sales rep as I can’t drive the car like this, of course NO RESPONSE! This dealer did not disclose any of these problems with me! WORST CAR DEALER I HAVE EVER DEALT WITH!

2014 Mazda CX-9

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