Factory Reset per Microsoft/Dell’s instructions. It is locked after reset. Don’t know how to undue it. I’ve had this Dell since I was in the Marine Corps. MEMORY Max Supported Size 4 GB Technology DDR2 SDRAM Speed 667 MHz Slots Qty 2 RAM Memory Speed 667 MHz Configuration Features 2 x 2 GB Technology DDR2 SDRAM Installed Size 4 GB DISPLAY Resolution 1920 x 1200 (WUXGA) Widescreen Display Yes Monitor Features TrueLife, UltraSharp Diagonal Size (metric) 43.2 cm Display Resolution Abbreviation WUXGA AUDIO & VIDEO Multi-GPU Configuration 2 single GPU cards (SLI) Graphics Processor NVIDIA GeForce 8700M GT Memory Allocation Technology TurboCache Integrated Webcam Yes HARD DRIVE Spindle Speed 5400 Type HDD Capacity 640 GB