Name: 2023 Mazda Cx-5
Price: 2000 USD
Availability: OutOfStock

SUV & Crossover

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✨✨2023 Mazda CX5✨✨

2023 Mazda Cx-5

NB Motors

New Beginning Motors

Google Reviews

Z was so kind and helpful never thought I would be able to get my dream car but here I am. So happy for this experience!!! I highly recommend z he will help you reach your goal no matter what. He understood what I was wanting and also what I was looking for! Z will not disappoint anyone TRUST THE PROCESS because anything is possible. They made me feel so welcomed and they are very trustworthy people here.Thank you Z and all the staff members here for making my dream a reality.

Santiago and zefir were awesome, customer service was great! Best believe i will be getting another car from them they helped me as a first time buyer with monthly payments with my salary!

I definitely recommend NB Motors for excellent service. Everyone is very welcoming and professional. It's a friendly environment and they want to make their customers happy! Liz was wonderful during the whole process! What a great experience!

My experience with NB Motors was overall very positive. From the moment I walked in, the sales team was professional, friendly, and attentive. They took the time to answer all my questions, helped me understand the purchase process, and never pressured me. The buying experience was smooth, transparent, and efficient, making it easy for me to find the right vehicle that fit my needs. I’m very happy with the car itself and the customer service I received directly from NB Motors.

That said, I want to express my concerns about NB Motors’ financial partner, Westlake Financial, as the lien holder on my vehicle. Although NB Motors had no direct involvement in what followed, my experience with Westlake has been frustrating and disappointing.

On June 12th, my vehicle was repossessed by Westlake Financial. We had set up automatic payments to cover the loan, but unfortunately, the payment did not go through successfully. Neither our bank nor Westlake Financial informed us that the payment had failed. We trusted the automatic system to work, and admittedly, it was also our oversight for not double-checking the payment status. Despite this, we submitted full payment on the same day the vehicle was repossessed, expecting it to be resolved promptly.

However, Westlake withheld my vehicle until June 24th—nearly two weeks later. During this time, they moved the vehicle to auction without our knowledge or consent. When the vehicle was finally returned, it was damaged, including a completely broken rearview mirror. Additionally, my car seats were not removed properly; instead, the seat belts were cut out to remove the seats. They didn’t even take the care to remove the cut belts from the car—those belts are still attached, hanging inside the vehicle. To add to the distress, none of my personal belongings inside the vehicle were returned, and my license plates were removed and never given back.

While I understand NB Motors is not responsible for the actions of third-party lien holders, the association with Westlake Financial impacts the overall ownership experience and reflects poorly on the business relationship. The mishandling, lack of communication, and disregard for my property have caused me significant stress and inconvenience.

I hope NB Motors will take this feedback seriously and carefully evaluate their financial partners in the future. Providing excellent service throughout the purchase is commendable, and ensuring customers are protected throughout ownership is equally important.

Despite the issues with Westlake Financial, I stand by my positive experience purchasing from NB Motors and appreciate the professionalism and care the dealership showed me.

I recently had a wonderful experience purchasing my new car, thanks to Z They were extremely knowledgeable, patient, and attentive to my needs. Z took the time to answer all my questions and helped me find the perfect vehicle that fit my budget. The entire process was smooth and stress-free. I highly recommend Z to anyone looking to buy a car. Thank you for your outstanding service!

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2023 Mazda Cx-5

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