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2019 Mazda CX-5

Valencia BMW

Google Reviews

Purchased my i4 M50 here with Russell. I searched far and wide for this car and couldn’t find it. After putting in an inquiry about a similar car he called me and was able to locate the exact spec I wanted. He had it transferred from another dealer and got me an incredible price. The dealer who had it couldn’t even get it to me at that price.  The entire transaction was super smooth and the whole staff especially the woman I worked with in the finance department were really pleasant and friendly. I am very happy with the car and am glad my sale went to such a great dealership.

Exceptional service from Trevor at Valencia BMW. He made the buying process easy and informative. I appreciated his clear communication, being up front about cost and fee structure, making sure the vehicle was actually on-site before asking me to come down for a test drive. After visiting a dozen dealerships of every manufacturing and taking over six months to make a decision, this was truly a pleasure to purchase an X7 from Trevor. I actually drove 5 hours each way to get the vehicle. I was very particular on color combination, feature set, and it being a CPO car that it was WORTH THE DRIVE. If you’re hesitating to look beyond your local area, DO IT. They handled my trade-in with care and respect. It was very WELL LOVED and parting with it was difficult but it was time to upgrade. Going from a 2012 MB ML350 that served our family well was not easy but having a knowledgeable, caring salesperson made all the difference. I couldn’t believe how straightforward the process was. Thank you!!!

I just purchased an i7 from Valencia BMW and had one of the easiest, hassle-free dealership experiences of my life. Due to the nature of my business, I usually lease/purchase 20+ cars a year, and this was, by far, the best purchase experience. Arman, the Fleet Manager, was responsive, attentive, and above all, made me feel appreciated as a customer. I received the deal I was promised over the phone, the transaction took minutes, and I took delivery of the vehicle within 45 minutes.

You can tell that the leadership of Valencia BMW takes customer service very seriously as I was greeted with a smile throughout the dealership. The showroom was spectacular and the customer lounge was very comfortable and offered drinks/snacks.

This is my new "go to" dealership for all things BMW. Thank you, Arman, and the rest of the Valencia BMW family!

In May of 2024, I bought a 2018 M3 Comp from Valencia BMW. Overall, it was a great experience, Buck was my sales person and he was very nice and helpful. When I bought the car, there was a sticker that was left on the front bumper. I didn’t think much of it at the time. About a month later, I decided I would remove that sticker. When I began peeling the sticker off, I immediately saw that the paint was gone from under. It immediately clicked, that's why there was a sticker over it. I took it back to Valencia BMW because the car was just sold to me a few weeks prior and this is a pretty crappy feeling making this type of discovery post-purchase. I spoke to Nick, the previous used car manager. He was very helpful. We came to a solution where we would get it fixed with them. I left the car there for a week and a week later it was fixed.

Fast forward about 8-9 months later, I noticed that some of the paint was peeling off on the resprayed bumper. I thought to myself, wow that's pretty crazy. I mean this is a BMW dealership that fixed the paint and just after a little under a year it’s already peeling? Especially because this is a high end luxury sports car, not a regular 3 series. You would think that this type of job would be taken a lot more seriously. About 3-4 months go by. Life got busy and I just didn’t get the chance to go back and show them this problem until later. I finally had time to take it in the beginning of July and so I did. I spoke to Zayn, the new used car sales manager who replaced Nick. Right away, he rubbed me off the wrong way. It’s ok though because I trust Valencia BMW. I’m local and my family has purchased many cars from them. We’ve never had an issue where they don't fail to make things right. After explaining to him that about a year ago I had this issue and Nick fixed it for me, he right away told me that he cannot do anything for me because this was a year ago. I asked nicely if he could just take a look because it’s clear that this was just a bad paint job that his dealership did. He agreed and came out with me. He took a look and told me the same thing, he could not help me because it was a long time ago. He also stated that it’s peeling because my car is low and it's the stress points. I showed him multiple spots that are peeling/lifting, some on the corners, in the middle, stress points or not, all around the bumper. He continued to deny it. It was clear that this was a poor paint job because you can clearly see the original paint intact under the peeling paint. He continued to hold his position and said “nope, sorry I cannot help you. Idk what you put on the paint and I can’t help you”.

At this point I was frustrated because it's clear that Valencia BMW did a mickey mouse job for my m3 and Zayn is refusing to take responsibility. On top of that, I’m being told I may have damaged the paint myself? The rest of the car’s paint is great actually, except for the front bumper they repainted. Zayn kept giving every possible explanation for the peeling except for the one that makes the most sense. Attached, you will find photos of the original paint under the “new” paint that is peeling. It’s obvious that when they brought it in to get painted, it was done as a quick fix. The underneath layer doesn’t look sanded or prep’d properly. That is why it's peeling. On top of that, a normal paint job does not peel in 8-9 months. It does not bubble or lift with normal rock chips. It does not flake with stress points. Considering the work was done at a BMW dealership, this experience is disappointing. I'm shocked by how Zayn handled the situation. There was no willingness to discuss a possible solution or even warranty? I was simply told, “Nope” At this point, it's not just about repairing the vehicle; it's about the uncooperative and dismissive attitude from a manager. For someone representing a prestigious brand, I expected far better service and accountability. This situation has not only left me in disappointment but has also shaken my trust in the brand.

DO NOT GO TO VALENCIA BMW IF YOURE BUYING A USED CAR!!!! bought a beautiful 4 series from them and after 3 days the car started rattling very badly on top of that the taillight went out which cost me 350$ at the parts department! at first it was very shady but the salesman brushed it off saying it was cosmetic. I took it to get a diag and was told it was bad spark plugs and got a bill for new spark plugs after changing them on top of the tail light malfunction light. the rattling did not stop there. I go on to find out the motor mounts were bad and they were not replaced because it was “not covered” i am extremely disappointed as i had to pay out of pocket for the mount replacements. here’s pictures for proof. also the salesman promised some bmw merch at the time of sale which would’ve been nice since it was my first time buying from the store but I never got anything. That was a complete let down but what else would you expect from the salesman Trevor Carr at VALENCIA BMW. here’s pictures for proof of everything that took place and the car i was sold! make this right i have spent ~$1100 trying to get this car in a running condition like it should’ve been sold!!!

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2019 Mazda CX-5

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