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2018 Chevrolet Cruze

Betancourt Auto Sales

Google Reviews

Do not buy from this dealership. I purchased a used vehicle that was described as being in “good condition.” Within the first week, the transmission started slipping, and shortly after, I received a transmission failure warning. That’s not a minor issue—it’s a major, expensive repair that clearly didn’t just develop overnight.

I went back to the dealership expecting some level of accountability or basic customer service. Instead, they told me it was sold “as-is” and refused to help in any way. But “as-is” doesn’t mean you can mislead someone or fail to disclose serious mechanical issues.

Either they didn’t inspect the car properly, or they knew there was a problem and sold it anyway. Neither is acceptable.

I’ve filed complaints with the Florida Attorney General and the FLHSMV. I’m warning others to avoid this place—once they get your money, they’re done with you.

** UPDATE*** If the car was thoroughly checked and inspected as claimed, a fuel issue would have been detected. How could my mechanic have been expected to anticipate that adding fuel would prevent the vehicle from starting(First issue) Furthermore, when it comes to transmissions, a simple test drive is insufficient to reveal potential issues, requiring instead a thorough driving assessment. The alternative vehicle offered was twice the price of the original, which is unaffordable for me as I spent my last resources on this purchase and do not have an additional $7,000. I request transparency and integrity in your business practices.

**UPDATE 2** They unplugged the check engine light from behind the dash. So there would be no way to see if anything is wrong with the vehicle. PLEASE DO NOT BUY A VEHICLE FROM THESE PEOPLE!!!!

Excellent customer service. The staff was friendly, knowledgeable, and made the car-buying process smooth and stress-free. Highly recommend this dealership.

The dealership boasts a modern, clean environment that enhances the buying experience. The waiting areas are comfortable and well-equipped with amenities, making it a pleasant place to spend time.

I am truly impressed with this car company's commitment to innovation and sustainability. Their vehicles not only feature cutting-edge technology but also prioritize eco-friendliness, making every drive a responsible and enjoyable experience. Plus, the attention to detail in design is simply outstanding.

To buyers if I could give this dealer a minus score I would of -100 .
I purchased a vehicle from them 12 months ago I was told and given a Carfax  with no accidents and damage I am in process to file complaint with Carfax and authorities I just found out it had to accidents and frame damage .
I contacted them and of course they deny and blame Carfax when they new at time of purchase .
Don't buy from this people all cars are damaged they are not honest ck title with several companies
I will keep everyone informed of any legal actions I may take remember so can you.
RATING OF MINUS1000

2018 Chevrolet Cruze

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