Cars & Trucks

2020 Audi e-tron Sportback

Finesse a Car

Finesse A Car

Google Reviews

I just wanted to commend Catrina and all the people at Finesse A Car! From the time we pulled up to the lot to the time we signed the sales documents, the customer service we experienced was unmatched! Catrina had all the cars ready that we wanted to test drive. She was never pushy with the sale and was so helpful with any questions we had. We were so impressed by the customer service and the price of the vehicles that we ended up buying two! You cannot go wrong giving them a visit! We highly recommend this place and we will definitely send our friends and family there! Thanks so much again Catrina and the team!

DO NOT DO TRADE INS -Please do yourself a favor read this if you are doing a trade in! This has been one of the most frustrating and unprofessional car-buying experiences I’ve ever had.

I traded in my 2024 Ford Mustang GT with only 1880 miles for a 2023 Tesla Model 3 Performance with 20,000 miles, and also made a cash deposit. That was back in early May. It’s now mid-July, and as of today, the trade-in loan still has not been paid off even though that should’ve been handled by the dealership within 21 days, per California law. Mind you when I turned in my car keys and we did the paperwork. They told me everything was fine. They claimed I was good to go and will take care of the rest including the buy off. I don’t understand why they need me to go and call my bank when they have my bank’s info this is something that they could’ve asked for too right away, but they didn’t

Not once did they reach out to update me or explain the delay. I’ve had to do all the work myself calling my bank, getting payoff letters, checking for late fees, and trying to prevent damage to my credit. Even worse, they claimed there was no record of my deposit until I showed them proof which felt like an attempt to gaslight me. Good thing I have proof of payment.

What’s also deeply concerning is that it seems they’ve been using the car I traded in, even though it’s not fully paid off and not insured under their name. That’s not only unprofessional, it’s a major liability. I already let the bank know as well. When I received the Tesla, it was not fully charged and the interior was dirty, like it had just been used for someone’s personal errands.

This entire experience has made me question how this dealership operates behind the scenes. If I hadn’t stayed on top of everything, I honestly don’t believe this issue would’ve been noticed let alone resolved. I’ve been ignored via text and left in the dark, with no real accountability shown. It’s July 21st still no progress or proof of payment done.

Customer service seemed great at first very responsive and helpful. But once the sale was complete, communication dropped off completely. I’ve tried reaching out multiple times to resolve the issue professionally, but I haven’t received any meaningful follow-up. It honestly feels like once the deal is done, you’re no longer treated as a priority.

I understand mistakes happen, but this isn’t just a slip-up this is a pattern of poor management and lack of customer care. Based on my experience, I absolutely do not recommend buying from here.

Update: The dealership eventually paid off my trade-in after significant delays, but only after I pushed the issue. My credit was affected. In my personal opinion, once the sale was complete, I felt ignored and unsupported.

If you are considering trading in here, be aware of the potential risks. Based on my experience, I would not recommend this dealership.

The only good part of this deal was the sales and finance staff. They were polite and did what they could to help me, and I genuinely appreciate their efforts. Unfortunately, the way the dealership and ownership handled the payoff delay and communication was extremely disappointing. If both of them ever worked for a better dealer, I would buy from them. I'll never buy from this dealership, which in my experience showed no accountability or effort to fix the issue.

I am really happy with my purchase from this dealership. I worked with Nick, I was looking at a bunch of cars. He was patient and enthusiastic, showed me every single detail in the car. Paperwork was smooth and fair price points. Piece of advice if you see a car you like on their website, call and schedule an appointment to see it. They sell fast! Overall very good experience.

The process of buying a car from Finesse A Car was so easy and fast. I recently bought a Polestar 2 and the car itself is fantastic – sleek, powerful, and packed with technology. But what truly set Finesse A Car apart was the exceptional service I received.

My sales representative, Brittany, was incredibly helpful throughout the entire process. She was knowledgeable, patient, and genuinely interested in finding the perfect car for me. I had some concerns about the tires that came with the car, and Brittany and Steven were incredibly responsive and helpful in addressing those concerns.

Overall, I highly recommend Finesse A Car to anyone in the market for a new electric vehicle. Their selection is impressive, their staff is the best, and they go the extra mile to ensure customer satisfaction.

I hope this review is helpful for anyone in the market for a car.

I had a great experience at Finesse A Car. The process was smooth and straightforward, and the team made sure I was well taken care of. A special shoutout to Brian, who helped me through the entire purchase—he was professional, patient, and went above and beyond to make sure everything was clear and fair.

I also appreciate that they stand by their cars and are helping me get my car fixed without any issues. It shows they really value their customers and want to make sure we leave happy.

Highly recommend checking them out if you’re looking for a car!

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2020 Audi e-tron Sportback

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