Cars & Trucks

This 2012 Ford Explorer 4WD 4dr XLT with the 3.5L V6 is a great daily driver for getting the whole family from event to event with the third row and cargo space! The 4WD capabilities of this Explorer will keep you on the road in any weather conditions. Stop in today to take it on a test drive!

2012 Ford Explorer

Trent Family Auto

Google Reviews

Friendly, helpful, not pushy relaxed enjoyment. Ask for Clayton he was amazing, my guy let me take the vehicle for a test ride alone, doesn’t try to upswell you or  push you into something you don’t want but he will work like heck to get you financed, buddy put in overtime to get the deal done. I appreciate you Clayton, and Trent auto! Thanks for the pleasant experience!

My boyfriend went and test drive a Jeep. They had to start building the paperwork out. And when he went to go pick it up and do the final paperwork they had loaned it out to someone else. He had test over it again and he had informed them there was a radiator smell. They guaranteed him they were going to fix it. While we were only able to drive it for one week. In Long behold radiator fluid was leaking. And they will not fix it. I do not recommend you or anyone going and purchasing a car from this company. I will never go back there.

Highly do not recommend getting a car through this dealership. Know many young individuals stuck in car loans twice what the car is worth . Multiple issues and break downs for anyone ive known to go through them.. ruining their credit or stuck paying ridiculous payments to still be without a car. Scared to speak up or do anything to hold the business account. Do not wish the problems that come with this dealership on my worst enemy. Please save yourself the trouble . Least i can do is warn others!

We were working with Michael. My husband and I have had some hard life hit us in the past 5 years. We are still in a CH 13 and need a small get around vehicle. My husband and I sat with Michael on Jan 27, 2024 and started the search for a car that may suit us and a lender that may help.

Not only was there a HUGE disappointment in communication and just general Human interaction. We would ask questions and get very vague or avoidance answers.

On top of this, we applied for a vehicle on a Saturday. Now, understandably, most banks were closed. Michael told us he would be in contact on Monday after 10 am. He had my cell, husband's cell, and my email. I received NOTHING on Monday, Tuesday, and I called in Wednesday to ask about the status.

He talked as if he had no idea what he was seeing on his screen. He "thinks" we need money down. He "thinks" I may need a different cosigner.

But did NOT say approved or declined. He did NOT tell me what rate or bank or ANYTHING they are trying to run my credit for.

I asked, "How much down do they want for a 9k vehicle?" And he had no idea. He said, "Maybe a few thousand."

Now. I have been in customer service over half my life. I get that clients can be a pain and such. But neither I nor my husband have been anything but pleasant. All we want to know is YES or NO.

And we are thrown around the bush, no communication, and when I requested that I would like what the bank would like down, he finally agreed to "check for me."

I am so disappointed. This could turn lives around, and he just flippantly ignores his own prompt for a simple phone call or email to explain or discuss options.

And here we are. 1 week later with no contact from Michael.

I and my family are extremely disappointed. It's sick how you're treated for being forced to start life over. Yea these people don't know why we had to file. But it shouldn't matter. If you WANT to know it was due to hospital bills from the death of a child.

Which is entirely no ones business. But as Trent auto and a few other dealerships have proven. They don't care about people. They care about numbers.

I don't appreciate being treated like I have a plague over a situation I had 0 control over.

I hope to find a dealership with enough human compassion to work with. If that is even a possibility at this point.

Edit: To the answer from Trent. I work at a bank. I know about things taking a while, I know YOU dont make interest rates, thats common sense. I understand that the exact answers may not be immediately possible. But not contacting at ALL for days is bad business. I know you wanted to make your reply sound like I don't understand lending. But I do. And if there was no new information, call the person when you told them you would, and let them know you're waiting. It's simply common courtesy. That's all we ask for. Not to move mountains. Simple communication is all. And guessing information is unprofessional in any profession.

Thanks for the reply.

Probably the best car buying experience I've ever had. We found a great car for a great price, and Michael made the buying process so easy!

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2012 Ford Explorer

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