Cars & Trucks

2019 Dodge Journey

Southwest Auto Group

SOUTHWEST AUTO GROUP OF EL PASO

Google Reviews

I had an amazing experience from the meet greet, to the test drive, and  all the way till delivery of my new Hellcat. The sales process was easy, smooth, and we got to the right deal quickly. Luna my sales representative was more than helpful and accommodating! I highly recommend asking for her if anyone decides it’s time for something new/newer.   My finance guy Alex Lira was pumped for me the whole process , and  knowledgeable when it came to the paperwork. He offered the best rates he could find and made sure I had warranty options to cover my new purchase! Great overall experience.

UPDATE- On June 2, 2025, the transmission suddenly stopped working and wouldn’t shift into gear. The shop told me it would cost $6,500 for a replacement—and that’s for a used transmission, not a new one. Apparently, these transmissions (and their internal parts) are really hard to find. When they took out the broken transmission, they found this code written on it: f0025/T0014 (see the photo below). The mechanic said that code usually means it came from a junkyard or was already used. That could explain why the car had major damage to the engine housing when I bought it, even though it only had about 25,000 miles on it. And now discover it had a used transmission. Now, after everything, I’ve spent more than $10,000 just on major repairs, on top of what I originally paid for the car. It’s incredibly frustrating.
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On October 3, 2024, I made the regrettable decision to purchase a 2015 Camaro ZL1 from this dealership in El Paso. Barely two weeks later, I was dismayed to discover the vehicle was leaking engine oil. Upon taking it to a trusted Chevrolet dealership in Las Cruces for diagnosis, I was shocked to learn that the car had a leaking crankshaft seal and clutch slave cylinder. Things took a turn for the worse when I brought the car to a local repair shop for the necessary fixes. That's when the full extent of the shameful actions came to light. It became clear that "someone" had made a horrific, makeshift attempt to patch – or more likely, conceal – the oil leak. Photos reveal a sloppy application of silicone to the rear main seal cover, both inside and out, in a blatant effort to temporarily mask the leak and dupe an unsuspecting buyer. Going through the trouble of removing the transmission and exhaust system to access the leak and then performing this terrible "fix" is mind-boggling. Smearing silicone in this fashion is a deliberate attempt to conceal the problem.  No certified mechanic would do this type of work and then attempt to sell the vehicle in this condition. The unethical behavior didn't stop there. The flywheel bolts ($$$) were stripped, indicating the seal cover had been improperly accessed. It's evident the goal was not to genuinely fix the problem but to deceptively hide it through subpar, dishonest "repairs". Either this dealer or someone in their vendor chain did this. When I confronted the owner and sales manager about this egregious issue, I did so in good faith. I wasn't demanding full compensation for the $2,700 in repairs. Instead, I reasonably requested a goodwill gesture of any amount to help offset the additional costs above the cost of the vehicle. My request was callously denied, with the justification that "their mechanic could have done the repairs for under $500 in labor." This response is appalling. Not only do they fail to take responsibility for the deceptive actions taken to conceal the problem, but it also shows a blatant disregard for the fact that I, the buyer, reside in Las Cruces and had to take my business locally to get the repair done in a timely manner. Before my purchase was completed, I was told they do a full inspection of all vehicles. If this is how they operate – attempting to dupe customers by selling vehicles with known issues – or from questionable vendors, I would never recommend the purchase of a vehicle from them.

Had an amazing experience working with Luna sales rep. Went in one morning to look around and by the next morning I drove off in the truck of my dreams!! Very informative and quick to answer all my questions and concerns. Recommend dealer group to anybody who is looking to get treated with respect and dignity.

I visited here for the first time to record videos to not only post on my YouTube channel @ChrisDriven but to share how my experience here was positive and all the staff was nice. I just wanted to thank everyone for allowing me to film on your behalf. I recommend you to visit here without any hesitation and you can even mention that I referred you :)

Big shoutout to my salesman Alex Lopez and the GM. I came in and knew what car I already wanted on the lot. Alex was quick to offer a test drive. Had a couple discrepancies about the car while driving and before purchasing they were able to fix a couple things I didn’t like and adjust the price accordingly with no push back towards me. Was in and out within an hour. Alex was super knowledgeable about the vehicle I was looking at and made it a painless process.

2019 Dodge Journey

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