Cars & Trucks

At Star Ford Lincoln we want you to know that all our vehicles are priced at a competitive value position to the market. We use an independent 3rd party software to research internet listings on all vehicles in the market so we can ensure that our prices are the most competitive out there. We do this simply so people choose us when they start searching for their next car.ABS brakes, Alloy wheels, Compass, Electronic Stability Control, Illuminated entry, Low tire pressure warning, Remote keyless entry, Traction control.GOOD CREDIT, RECENT BANKRUPTCIES WE CAN HELP CALL US TODAY 1-818-956-0977.

2020 Ford F-150

Star Ford Lincoln

Star Ford

Google Reviews

Star Ford is an honest and trustworthy company. Sara R., who helps with my servicing needs, listens to what are the issues of my vehicle and truly delivers with the technician, Alan. You always worry you would be leaving with a hefty price tag, but honestly, I was amazed how reasonable it was and they were able to notate that some were covered under warranty, which I was happy. Furthermore, she went above and beyond to check that I had some Ford Pass Points and reminded me and applied them to my total, which was a bonus. They also had a loaner vehicle to help me during the entire process of my car being serviced, which is also one of the main reasons I always come back to Star Ford. Communication was daily via text and if I truly needed to talk to Sara, it was so easy to call. There is nothing negative to say about Star Ford for they have truly been above and beyond.

There is a culture of incompetence, apathy and fraud within this service department that stems from management all the way down through to lead technician. My truck was brought in repeatedly for the same front and rear end issues while under an extended warranty. Each time they told me they couldn't diagnose the issue. The service advisor refused to get her manager and the head tech refused to do a drive with me so I could point out the noticeable noise and feedback from the front end. They refused to replace the gasket on the "leaking rear differential" saying it wasn't covered under warranty (it was).

The last time I brought it in they returned my truck to me 2 weeks later on the day my warranty expired having only completed a regular scheduled maintenance and repair on the sunroof (that was not completed properly). I drove around the block and returned immediately, stating the exact same issues were present. They refused to take my truck back in, and they refused to do a drive with me. When I expressed my concern about the warranty expiration, the service advisor, Sam Davis, told me that because the work was initiated under warranty I would be able to bring it back in under warranty (this was a lie).

I brought my truck in over a month ago for the same issues. I parked my truck in the middle of the service line and refused to leave until a manager went on a drive with me. The service manager, Manny (admittedly my first time being able/allowed to interact with him) agreed to drive with me, and had not even left the parking lot before he noticed the noise and feedback in the front end and rear end. The identical issue that I've been trying to get this dealership to fix for 6 months.

The dealership acknowledged they made a mistake and recognized that these issues should have been diagnosed and repaired earlier. They then offered to do all of the work for the cost of parts...the work that they refused to do while under an $2500 extended warranty that covered ALL of these parts and labor and provided me with a rental car. The warranty that expired on the day they told me to pick up my truck and refused to do a drive with me. So because the dealer made a huge mistake that has cost me dozens of hours and hundreds of dollars in transportation fees, they are telling me to pay for parts.

This dealer gamed my warranty because they don't make margins on the warranty work. Even after acknowledging their mistake they aren't honoring the terms of my warranty. The dealer is refusing to diagnose the rear end and drive shaft issue that they verbally acknowledged existing on the drive with me that was also covered under the warranty.

I brought my car in for a routine service recall and opted to have an oil change performed simultaneously. Upon receiving my vehicle, I discovered that the hood strut was damaged, and after returning home, I noticed oil leaking from the oil plug, which had not been properly tightened. I have included photographs for reference. The oil leak resulted in a puddle forming on my skid plates and driveway.

For two days, I attempted to contact my service advisor, Eddie Gonzalez, via text and left multiple messages but received no response. Eventually, when I did hear back from Kristin Jones and she had no idea what was going on, I requested a refund for the service, as I was uncertain about the extent of the oil leak. My request was denied, and I was asked to return to the dealership without any acknowledgment of the inconvenience caused. Given the negligence, damage, and poor service I had already experienced, I felt uncomfortable bringing my car back to them.

As a Ford owner with two vehicles, I had hoped for better service from my nearest dealership, Star Ford Lincoln. What should have been a straightforward service recall and oil change turned into a frustrating ordeal and a significant financial burden. The service was subpar. Numerous other reviews on platforms like Google, Yelp, and the Better Business Bureau reflect similar experiences, so I advise others to steer clear of this establishment. What began as a simple $100 service escalated to a $130 replacement for the hood strut, a $100 oil change, an additional $100 oil change, hours spent cleaning up oil from my driveway and skid plates, and countless hours trying to resolve the issues. I have yet to receive resolution, refund or reimbursement for any of these expenses. I recommend reading the reviews before considering a visit to Star Ford.

I really love Star Ford/Lincoln, since getting my Lincoln MKX there in '22 they have been awesome all the way.
Brought my car in a couple of times and the Service Dept has always treated me and my car great. Sarah R is the best at customer service.

Star Ford Lincoln was the best dealership experience I have ever had!  Every professional we came into contact with was helpful and resourceful.  Watching all the employees working together was impressive.  As well they had inventory, so the specific type of interior we wanted was available.

All in all, I received an amazing car because of all the amazing people!

I’d like to thank all of the leaders for providing such a well run dealership!

Perry and Leann Martin

2020 Ford F-150

Sold by

Business Information

Additional images

Vehicle history report

Typical Features

Description

Take action

Related searches

Company

Products

Community

Find us on social media