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2019 Kia Optima

CarXChange

CarXchange

Google Reviews

I recently purchased a 2021 Genesis GV80 from Victorville Genesis, and I cannot speak highly enough about the incredible experience I had at the dealership—specifically thanks to Francisco Lopez and Julio Lopez.

Francisco went above and beyond to make me feel comfortable from the moment I walked in. There was zero pressure to buy, and he took the time to walk me through every feature of the vehicle to ensure I truly loved it. What stood out most was the genuine, personal conversation we had—it never once felt like a sales tactic, just a real human connection that made the entire process feel relaxed and trustworthy.

Julio, the sales manager, was just as impressive. He worked diligently to get me the best deal possible, ultimately securing monthly payments that were $450 less than what I had originally expected. It honestly blew me away.

Because of their professionalism, authenticity, and commitment to putting the customer first, I’ll absolutely be coming back to this dealership—and I’ll be recommending all my friends and family to do the same. This is how car buying should feel.

My experience at Victorville Hyundai and  Mazda was phenomenal!  Julio and Miguel were so very helpful to me and my husband. They gave us the greatest deal, on our new whip! You can tell right away that they know and love what they do!! I highly recommend each and everyone to come check them out, so you can go home in a new car! With the best inventory and best service in the high desert region! Thank you Julio and Miguel for your service & to everyone that helped us out! We appreciate you all endlessly!

Daniel is really dope. He really went and beyond for us to get another car. Thank you so much 🍀🙌🏽 We need more helpful people like you . Your hard work is not only appreciated but also NOTICED .. anyone who needs a car please ask for DANIEL

My daughter bought a car Friday from this dealership and be damed if she didn't get home and had issues. She went back in and they asked her to bring it back today! Saturday but after driving 20 miles one way the dealership says there not open to check it out? Then why & the hell did someone tell her to bring it in on her dime? 🤔 I wish to god i would of known she was buying a vehicle yesterday because as a father I would of checked this Malibu out front to back
I mentioned to her to inform bureau of automotive repairs and the Better BUISNESS bureau! Yelp the hell out of this place if she gets the run around. This is costing my daughter time and money. They better Reimbursement her cost and hardships on this car. They really don't want to proceed to give her the run around. I will retract my yelp only when my daughter is taken care of period.
I'll update everyone on yelp of the conclusion on this car matter in Victorville ca

Unprofessional & Dishonest Dealership - Beware of Faulty Cars

I wish I could give CarXchange zero stars. My experience has been nothing short of a nightmare. A 2017 Nissan Sentra was financed on August 27, 2024, and just two days later, warning alerts started appearing on the dashboard. After driving for 30 minutes to an hour, the

***“Malfunction - See Owner's Manual” ***

message would pop up. This is a serious issue, especially with a vehicle that was just purchased!

When I returned to the dealership on Sunday to express my concerns, the manager Bill greeted me with sarcasm and completely dismissed the issue. I asked for the vehicle with a faulty emergency brake system to be repaired at no cost since it hasn’t even been a month and the first payment isn’t due yet. Instead, Bill’s dismissive attitude made it clear they had no intention of helping. He told me I was “lucky” that a $1,500 warranty was financed with the car, suggesting I take it to service and pay the deductible for repairs myself.

“Lucky”? It’s not luck when you're stuck with a faulty car from the beginning! I made it clear that I had no intention of paying for repairs so soon after purchase—2 days, to be exact. Bill even had the audacity to suggest that if I didn’t like the car, since the loan had already been paid for it in full, I could skip the first payment and let it be repossessed, but he refused to offer a trade-in or assist in resolving the problem. His “solution” was to use the warranty I was pressured to buy and pay the deductible myself. This isn’t the kind of response you expect from a dealership that claims to sell reliable vehicles.

Currently, I’m working with the service department very kind team, but they had no knowledge of my previous conversation with Bill. Despite his promises to forward the details and schedule a service appointment with a rental car, I’ve received no response from him. I’m also currently on hold with CarXchange to request assistance from Bill, going on over an hour—CarXchange takes no accountability for the issues they’ve caused and are refusing to take my calls.

This dealership does not stand behind the cars they sell. They are quick to take your money but vanish when real problems arise. Bill, the manager I spoke with face-to-face, is now ghosting us. It hasn’t even been a month since purchasing this car, and we’re already looking at maintenance costs and repairs, even before making the first car payment!

If you're thinking about buying a car from CarXchange in Victorville, I strongly urge you to reconsider. They don’t care about their customers after the sale is finalized and won’t take responsibility for selling faulty vehicles. Save yourself the frustration and go somewhere else!

Important note: Be prepared for the car to break down almost immediately after driving it off the lot. You’ll be responsible for monthly car payments, maintenance, and repairs from the start.

2019 Kia Optima

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