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2020 Ford Mustang

VIP Auto Enterprise Inc

VIP Auto Enterprise - Used Car Dealer Orlando

Google Reviews

I couldn’t be happier with my experience at this used car dealership. Mike, the salesman, was fantastic. He took the time to understand what I was looking for and helped me find the perfect vehicle. Kevin, the service manager, was equally great. He made sure everything about the car was explained in detail. The Junior General Manager also made a great impression. He ensured that the entire process was seamless and stress-free. If you’re looking for a dealership that truly cares about its customers, this is the place to go!

My salesperson was Diego, and he was helpful. Diego has seen the transaction through from beginning to end. He has excellent communication; he always returns my calls or texts. He has diligently seen most of the service agreements through as promised. There are still a few outstanding services that need to be completed, and I expect nothing but the best to come. Jimmy, the manager, has also been receptive and helpful throughout the transaction.  There is one negative side to this entire experience. My truck's price increased three (3) times over the course of two (2) days. The initial price increased from $16,989 to $17,989, then to $19,989.  I was able to catch the increases because I took screenshots of my interest and shares them with a family member.  I believe the price was increased by online algorithms (number of visits to the site).  Overall, the experience has been memorable.

I would give zero stars if I could. I saw one of their vehicles online and it was just what I was looking for.   The price was good.  I contacted the dealership and had financing already set up.  I couldn't have made it easier for them to sell me this car.   I had purchased cars online before as my mobility is limited to travel so I didn't think much of it. My mistake. The entire process was a hassle. I practically had to do everything myself. My salesman lied to me several times.  I should have taken the hint and bailed. Again my fault.  Finally had to get the sales manager involved to finish the sale because the salesman didn't know what he was doing and kept changing his story. They overcharged me from the stated online price and then double charged the quoted delivery price.  Stupidly I let all that slide because I wanted that particular car.  After waiting over a week for the car to be delivered it finally arrived.  It was not in the shape I had been told it was but at that point the delivery driver took off before I even had a chance to look over the car and check it out.  I tried to call him back but no luck. I would have sent the car back with him and ended the deal right then.  So now I have this car and I drove it exactly 50 miles and it no longer runs. I have spent an additional $1500 so far trying to figure out what's wrong with it and no one can figure it out.  I was scammed by this dealership.  Buyer beware. Don't buy from this dealership.  I've tried to get this resolved and they just ignore the messages. I'd go elsewhere if you want to get a decent car.  Never again.  I'll be looking into taking legal action

I Have mixed feelings about my review for this place. I had multiple people calling me trying to meet with me here and seems like some of the salesmen try to sneak one over on the other salesmen by stealing customers. Next, I had a vehicle inspected to the tune of $125 and it turns out it was a literal rust bucket with multiple issues and this vehicle was listed around 10k.  The mechanic said the rust had been painted over to hide the damage...let that sink in. Not who I want to be buying my vehicle from. The problem is either this place did the painting over the rust and is corrupt or they NEVER inspected it themselves (hard to believe) and just try to sell what they bought at an auction OR, they knew about the painting and just don't care. None of these are acceptable and I would not do any business with them if you value your money.

Now, that said I'm sure some vehicles aren't in the horrible condition that one was, but unfortunately that was not my experience. I did have good conversations with Jimmy and feel bad about ghosting him after I got my inspection report back, but I can't help but think these guys must know the lemons in their lot and are hoping you don't figure out which is which...and that is not acceptable to me from a business.

My advice; Get your own inspection done or bring a mechanic if you are not one. This vehicle had a really good carfax as well.

Absolutely the worst car buying experience of my life. I paid for $2,500 warranty that doesn't cover squat. The car had a problem with a heating/cooling system the day I drove it off the lot. The warranty company refused to fix it. VIP also denied helping me at all, even though they knew the problem existed when I bought the car. Also, the vehicle was missing a small part, that the salesman said he would replace before I drove it off. Then he said he didn't have it and would mail me one. Then that never happened. It's a $10 part that is more cosmetic than anything. A month and a half later, still no part. I paid their asking price on the vehicle. It was the only car on the lot that they wouldn't budge on. Once you drive off, you're on your own. They don't care about getting repeat customers. Because they know that they can get people with not so good credit approved. Basically half the world's population.

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2020 Ford Mustang

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