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2024 BMW 5 Series

STG Bellflower

STG Auto Group of Bellflower

Google Reviews

We couldn’t be happier with our experience! Thanks to Mina and Erica, we drove away in our absolute dream car—and at our asking price! From the moment we walked in, they made the entire process smooth, honest, and stress-free. Their professionalism, kindness, and commitment to helping us find the perfect vehicle truly stood out. If you're looking for a team that actually listens and delivers, look no further. Thank you again, Mina and Erica—you made this experience unforgettable!

Our 5 stars is full-on for Matthew and his patience and determination in getting us into the vehicle of our choice. He is definitely someone that we hope you at STG value as an excellent asset to your sales team. He was a good communicator and easy to work with.

Just a suggestion to STG and your sales managers; who we know decide whether or not a deal goes through or drags on:

Don’t start at such a high price above the original asking price by “attaching” so many “extras” in your opening negotiating price.

First, it’s a real turnoff because we know you’re just “highballing” to try and finish at a higher price (if not for Matthew, we would have walked out at the start).

Secondly, it just drags on the negotiation time far longer than necessary. “Offer” those additional items from the start as an option and just simply accept (and respect) the customer’s goals and wishes as to whether or not we want those.

We could have concluded the purchase much much sooner and maybe allow Matthew to make another sale for the day; possibly even with someone who wanted those “additions”😁.

In the end, we love the car, totally liked Matthew as a person. He gets the 5 stars.

As to the time it took to get our business (simply trying to get the vehicle at your advertised price with the “normal” taxes, licenses and fees, etc.) STG gets a 2-3 ⭐️ Too bad, because you are no doubt a great dealership with an excellent selection and good salespersons like Matthew Sanchez.

See what you can do to make our purchase a less “tedious” experience.

Thank you 🙏

We just bought a car from STG Auto group in Montclair and Fernando was great in helping us . He was not pushy and let us look and decide without pressure. Definitely will be going back .

When I first visited on Saturday, I was assigned a salesperson who was CLEARLY inexperienced and unable to assist effectively. It quickly became clear that he needed help, as three other salespeople had to step in and support him throughout the process. I initially purchased a GMC Terrain, but was later informed — after the sale — that the vehicle had missing parts. As a result, they switched me to a Chevy Equinox.

After I completed and signed all the paperwork for the Equinox, I was told at the last minute that the keys had been lost and I would need to return Monday to receive them.

Monday came around, and I had been sitting there for over an hour with no vehicle, no assistance, and no communication.

It’s clear the sales team is more focused on closing deals than on delivering actual customer service. No one has checked on me during this entire wait. When I finally approached someone, I was told they were “trying to print the receipt.”I had to resend all my paperwork because the several people who did my transaction lost everything and never put what was needed in my profile. Meanwhile, the “owner”showed zero understanding of my frustration and instead accused me of having an attitude — as if being upset about poor service isn’t a valid response.

Honestly, this has been the worst car-buying experience I’ve ever had. The only reason it’s even getting a 1 star from me is because the nice man named Jose who was better help than anyone that entire time I was there.

This company needs to do better and if that man who introduced himself as owner is really the owner which i doubt he needs to be fired.

We went to STG to look for a car for my grandson. Alexis (Alex) assisted us and from start to finish the experience was amazing. It’s SO good to meet people who genuinely care for the customer and their needs. This has been lost in our society, truth be told. Alex was not only professional, but thorough, honest, kind, patient, and very helpful. He maintained this demeanor throughout the whole process. I hate going to dealerships cause my experience with car salesmen has never been 100% satisfaction. Alex changed this for us and I can truly say we were 100% satisfied! The process took less than 4 hours! Would we recommend STG? Yes, as long as Alex will help them. He was actually the only person we met, saw, and spoke to. My grandson loves his affordable 1st car and we want to thank Alex for the excellent service he so genuinely provided!

2024 BMW 5 Series

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