Brand new!!! None of the items have been opened before or used at all!!! I did however loose one bottle of product. The bottle missing is the blue bottle called the satin cleanser. U can order a new bottle of it on its own for around $10. This is considered there largest kit. All of the items in this kit are sold separately as well but the price is pretty high when it is all separate I must say. Separately purchased the wax melter is around $100 on its own and each bottle being the large size they sell going for anywhere at $10 to $20 each!!! The wax warmer has spaces on the back of it to hold extra wax bars for easy storage as well. My kit will come with a extra training dvd to teach u all the tips and tricks! So all of that said this big kit is quite the deal! This kit sells for $170. This large kit is sold out almost everywhere. I am not sure if places will be restocking these larger kits, but I have seen that the majority of the stores will not be. So get it all together while u can!!! Must pick up off of 88th and grant street in Thornton. Will deliver depending on location for extra price. I am open to trades but mostly want to outright sell.