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2016 Ford Focus

Auto Heaven INC

AutoHeaven INC

Google Reviews

The Good:
-The staff here are friendly. They will also go to great lengths to secure financing and make sure the paperwork is correct. The financing department also demonstrated great leniency throughout the negotiating process.
-They sold me a beautiful pickup.

The Bad:
- I get that I bought a pickup truck for $8,000 and that I should not expect much. However…..
- The truck was sold to me with a front suspension spring broken in 2 places.
- The transmission began failing within two weeks after sale and will need replacing soon. I hope to God it fails after I move to South Korea in mid-May. 🙏
- A hubcap fell off exposing a missing lugnut.
- There is abundant condensation in one headlight unit. The high beam has already failed on that unit. Took the unit apart to change busted headlight and failed blinker. The blinker bulb itself had water in it! There was enough water in the headlight unit to support two goldfish!
- The air filter was probably never changed during the lifetime of this Ford F150 truck. The shocks obviously were never changed.
- The back window leaks into the cab heavily.
- Given this appraisal, I’m not sure how this pickup truck passed Virginia safety inspection when Autoheaven began offering this truck for sale last June. My mechanic who performed the Virginia emissions inspection on this truck said that it should have failed the safety inspection on account of the “blacked out” headlights on this vehicle. This oversight make me wonder if Autoheaven pays the safety inspector to turn a blind eye to vehicles various faults. 🤔

Update: While I would definitely not buy this truck again, I greatly appreciate the dealership installing new brake pads, rotors, and calipers. The dealership also installed the front license plate. The mechanic showed me how to replace the door latch. Mico is a great guy!

this dealership is the best. we were there for 4 hours being indecisive and they were so accommodating and patient with us! we ended up bringing home our beloved truck and we will definitely be using this dealership in the future if needed. 10/10 recommend!! if you go, ask for Claudia, she was the best and was very helpful!

Great Service! Wally was great. He was able to get my daughter in a good Toyota Corolla and honor all fixes. I will update in 60 days if anything changes. Over all 5 star and wonderful customer service!

I had an amazing experience purchasing my car from Auto Heaven Inc. From start to finish, the service was exceptional! Walied, who assisted me throughout the process, went above and beyond to ensure everything was smooth and stress-free. He was knowledgeable, patient, and genuinely cared about making sure I got the best deal possible. His professionalism and dedication to great customer service made all the difference. If you’re looking for a dealership that truly values its customers, I highly recommend Auto Heaven Inc. Ask for Walied—he’s the best!

Decided to leave a review on this dealership because I really liked the service and the people at this location. Special thanks to Denis for his kindness and honesty. During the whole car purchase I felt only positive emotions and I was glad to be a customer in such a place. I had the car delivered quickly so I could inspect it, I was given many payment and financing options. I would recommend this place and I would buy my next car here.

2016 Ford Focus

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