The vacuum was working just fine. I was just taking everything apart doing a full deep clean and sensitizing everything. Put it all back together and now it has no suction. The rollers roll when you recline the handle back, but no suction at the roller head or wand. I looked around on the internet and couldnt figure anything out. One thing was some wire on the inside that is a common failure on these upright models, but I couldnt figure out how to disassemble it any further then I did already to get to it to check it. At any rate I got me a cordless dyson now and no longer need this one or have the desire to fix it. I know there are alot of DIY fixers out there so, my loss your gain.