Cars & Trucks

Caruso offers this Lexus NX with the following value added options; Recent Arrival! Priced below KBB Fair Purchase Price! Clean CARFAX. CARFAX One-Owner.

2023 Lexus NX 350

Caruso Ford

Google Reviews

I used to love bringing my car to Caruso Ford. For years, Don Mase was my service advisor, he was honest, upfront, and made me feel like Ford was a brand I could trust. Unfortunately, that trust has been completely shattered by my recent experience.

I went in for a routine oil change using the Works coupon, which includes synthetic blend, the type of oil clearly recommended by Ford for my 2013 Fusion Energi. I explicitly requested that oil. Not only was I silently upgraded to full synthetic and charged more without approval, but when I confronted the service manager Shannon Eckel, he completely dismissed me, and even said, “I don’t care what Ford told you” when I played back a recorded call with Ford corporate confirming I was right.

He tried to pass off Ford documentation showing a different spec and labeled it “correct,” despite it being full synthetic and not what the manufacturer calls for. It was straight gaslighting.

Ford corporate has since confirmed to me that this is not their standard and said they would flag the issue. But one bad apple, especially when they’re in charge of the service department, really does spoil the bunch. If they’re this shady over oil, I can only imagine what’s happening in other departments, including sales.

I would not recommend servicing or buying a vehicle here until there are major changes in leadership. I never thought I’d say this about a dealership I once trusted.

Terrible Sales experience... I approached Julie, which connected me with Solomon (great employees, btw).  They both work the sales floor, and I asked them if they were able to honor a lease deal created by Ford Credit.  Both of them said they would be able to honor the deal. The sales managers unfortunately had different plans.  They asked for a down payment 5x the advertised deal.  They also asked for a large payment of $200 over the advertised price. They wasted 4 hours of my time, and I called Huntington Beach Ford.  HB Ford honored the deal and gave me the upgraded version of the vehicle.  I live in Long Beach and wanted to keep business local! Truly a let down.

The only good thing about my recent vehicle service experience was the valet. The only thing service advisor Ivan was interested in was getting the Ford recommended service items completed. They didn't even start trying to fix or diagnose the items I had the vehicle in for till after doing these "recommended items". Never offered a rental even though warranty work and a recall were being done and they had the vehicle for 4 days. When I brought up the rental he said "oh you are right you do get a rental but tech is almost done and I'm off tomorrow but another advisor Angel will be briefed on my vehicle and will call you tomorrow when vehicle is ready " After half a day and no call I reach out to Angel who didn't have a clue about my vehicle and said Ivan never said anything or left any information. Surprise surprise, when he checked the tech had only finished the "recommended itens" and was just starting on the items I bought the vehicle in for. As if it couldn't get worse after several calls in the 4th day to  Ivan says tech can't replicate the issue even though he heard it and valet driver who picked up the vehicle heard it. I just said let me pay and please bring my vehicle back. He then calls me back with a bill that seemed a oddly high based on the initial quote. After he supposedly looked onto it he gives me a new number that's roughly $430 less and says I'm sorry our parts department was billing you for warranty and recall items. I'm thinking if I didn't catch that them what???? Be very careful

Cruel four is always treating me very very good. I’ve been going to them for about 20 years ever since I’ve been in business. I get my vans service there and worked on and they always get it right the first time even though there’s other options but they’re very reasonable with me with pricing. Also, I feel safe and reliable that my customers can travel at ease. Thank you Caruso Ford from Johnny’s California shuttle service

I had a great experience buying a vehicle through Solomon. He's a really nice guy and extremely patient and helpful. I appreciated the no pressure atmosphere from both sales and finance team. They didn't try to upsell a bunch of more crap.

2023 Lexus NX 350

Sold by

Business Information

Additional images

Vehicle history report

Typical Features

Description

Take action

Related searches