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2014 Honda Pilot

Best Buy Auto Sales

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Bought 3 cars from there and satisfied with every single one! I gave us a great discount on a cash price too. If we had any problem we were able to go back to them at no charge. Very satisfied thank you👌🏾

The company sold me a car with multiple things wrong with it and never repaired them when brought to their attention per our agreement. I purchased a 2008 BMW X5 back in May 2020. The car has been at BMW dealership for service ever since. The agreement that was made was that I would be able to bring the car in for repairs at Best Buy Auto per my warranty if anything with the engine was to need fixing. I did just that and left my car with them for a whole day and never received any paperwork indicating what had been repaired. A few days go by and the car starts messing up again. I take it to the BMW dealership and they notify me that the same thing still needed fixing. They even showed me the part. Best Buy Auto did not repair ANYTHING. The list of repairs goes on and on and includes new tires, ALL hoses in the car needed to be replaced ( a repair that was well over $2,000), the mechatronic sleeve in the transmission needed replacing (that cost $1700), the sunroof needs replacing (that cost $6,000). When I bought the car, Oscar told me (and I have the email by the way), that once the car is registered he would get me a new key fob because the one that came with the car did not work. The car was registered by him and guess what. He did not get me a new key fob. I had to buy a new one myself (a cost that was over $200). Essentially all the money I have had to put in the car...I could have bought a whole new vehicle. The kicker was when I bought the car, parts in the interior were missing and they told me they were going to order them for me (vent covers). I waited for weeks and finally followed up with them and they told me that the part "was delivered to them" (thanks for letting me know right?) So I go back to the dealership to get the part and the guy had me follow him TO ANOTHER BMW X5, and used a flathead screwdriver and took the part off of that car and gave it to me for mine. WHAT IN THE WORLD! So you guys practice swapping parts!? And what did you have me wait all of those weeks for telling me that the part had not been shipped yet (I HAVE THE EMAILS TO PROVE THIS WAS WHAT WAS TOLD TO ME), and then told me that the part was delivered, and all you did was take it off of another car. CROOKS!

This used car lot service up some good customer service and their finance process is quick. I brought 2 vehicles from this car lot and so has my mom and we've been happy customers.

Trash they been ducking me for 2years to fix a ac that never worked i had to go pay somebody else 1000$ to fix it and I still call them just to see if they gone at least try to help me out ? Nope they hang  up and don’t answer again smh

Sold my sister a Lemon been back 6 times ALREADY and they haven't still yet Fixed the problem and THEY SOMETIMES YOU CAN CATCH THEM DRINKING MODELO BEER AT WORK ON THE PREMISES 👎👎DURING BUSINESS HOURS 👎

2014 Honda Pilot

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