Cars & Trucks

2012 Mercedes-Benz ML 350

Car Plug

CarPlug of Fredericksburg

Google Reviews

I knew buying a used vehicle may be risky and dealing with the salesperson may be stressful; however, Joey came out and introduced himself and before long, we were on a test drive. After about 15 minutes we were talking price and fees. I bought the pickup and feel very good in my decision. No hassle, no pressure…I got a great deal!

BUYER BEWARE!!

I bought a GLC300 at 6:30pm on July 8th and at 7am on July 9th, the check engine light came on and won’t accelerate past 60mph. Only 11 hours after paying cash for the vehicle. I was told to come to the dealership to discuss options.

I worked with Danny, Mo, and Joey who all were extremely unhelpful and KNOWINGLY sold a car with issues. They presented me with the following resolutions:

1. Accept the trade value for the vehicle (about 4k less than I paid)
2. They can facilitate the repairs at their discounted rate, for a new turbo. ($1500 out of pocket)
3. Purchase their warranty for $3,600 dollars.

All I asked is for human decency, I came to this dealership with good faith that they would sell me a reliable car for my family and I, yet was SCAMMED out of 15,000. This is not over yet, I will ensure that my story gets out to anyone that will listen. Please save yourself the heartache and stress and please please please do not willingly buy a car here.

Can’t say there’s a lot of dealerships that help and show they care for they customers like car plug. Gotta give a huge shout out to Joey and Moe. Kept the transaction completely transparent and warming. The crew there a genuinely all good people. I enjoyed the conversations and time spent at car plug. 10/10 would recommend every time.

Amazing vehicle selections, amazing service, fast processing. Overall everything was amazing. I will definitely refer CarPlug to friends and family. My sales rep Joey was patient, knowledgeable, and very accessible when I had questions from the time I call to inquire, to the financing to the test drive, and the signing of the documents.

CarPlug made the car-buying experience simple and enjoyable. The team was friendly, knowledgeable, and genuinely cared about helping me find the right vehicle. They were upfront about everything and didn’t try to upsell or pressure me. I left with a car I love and total peace of mind. I’ll definitely be back and will recommend CarPlug to everyone I know!

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2012 Mercedes-Benz ML 350

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