Cars & Trucks

Recent Arrival!Sierra 1500 SLE, EcoTec3 5.3L V8, 10-Speed Automatic, 4WD, Jet Black w/Cloth Seat Trim, Alloy wheels.SALES PRICE DOES NOT INCLUDE ADDED ACCESSORIES, Sales prices are for Washington Residents only. Call dealer for details.

2020 GMC Sierra 1500

Frontier Ford Superstore

Frontier Ford

Google Reviews

This was the easiest truck purchase i have ever made. Andre saw that we were having trouble with our current truck and made the process to purchase a new truck pain free. They also offered a fair value for our trade. A great price for the new truck and have a low tax rate compared to other cities.

Our car was in Frontier Ford’s possession for two months, two weeks, and three days, and only worked on during the final week. This is not just the most incompetent service center I’ve dealt with—it’s the most incompetent business I’ve ever encountered. My advice: do not have your vehicle serviced here, and if you don’t own a Ford, don’t buy one, so you never have to.

The ordeal began June 12, 2025, when Frontier Ford picked up our car with a check engine light. A competent service center usually calls the next day with a diagnosis. Frontier Ford didn’t. When we called, they said “coolant leak.” The next day: “the coolant leak destroyed your engine—$12,000 to fix,” more than the car was worth. In panic, we rushed to buy a replacement vehicle. Their sales department then offered us $100 for our car—the cost of two wiper blades.

Something felt off. I called our original dealer (Bill Pierre Ford), who confirmed we had an extended warranty covering the repair. Frontier Ford never checked. Instead, they blamed us for not disclosing warranty info up front—something every other service center I’ve ever used looked up themselves via VIN.

What followed was 10 weeks of excuses, eluding us, and missed deadlines. Frontier Ford almost never called us; we had to chase updates once or twice weekly. 80% of the time our agent was “busy” or “on break” and never returned messages. Reasons for delays constantly shifted: waiting on Ford Corporate to decide on coverage, confusion about whether they could use a different engine, or “misrouted paperwork” because they hadn’t updated a technician’s ID number. Every promised milestone—approval, ordering parts, delivery, repairs starting, completion—was missed.

Our first agent eventually “departed,” and the Service Manager took over. He admitted he could only “email Ford Corporate,” and often wasn’t even on-site. He once told me he’d be there until 5 p.m. every day; when my wife used PTO to meet him in person, he wasn’t there.

After six weeks, I escalated to the General Manager. One hour later, I got a call claiming Corporate had approved the warranty and parts were ordered. Days later, they backtracked, saying the work hadn’t been approved after all. This cycle of confusion continued for weeks.

Finally, on August 22—over two months later—we learned our car was actually being worked on. On August 26, repairs were done. When the car was returned, the interior was filthy: red stains on the door handle, debris all over the floor. After repeated complaints, they reluctantly picked it up, washed it, and returned it in acceptable condition. Even the delivery was botched—the driver didn’t show up the first day, and we had to reschedule.

In total, we lost an entire summer without our car. We wasted PTO hours, borrowed a friend’s car, spent extra on gas and ferries, and endured constant disruption to our work and family. All because of Frontier Ford’s mismanagement, incompetence, and indifference.

At least they waived the $100 warranty deductible—the same insulting amount they first offered to buy our car.

This isn’t just our story. Other reviews describe the same pattern: long delays, poor communication, missed deadlines, and conflicting reports.

Final warning: Frontier Ford cannot be trusted. Do not service your vehicle here. Do not buy a Ford if it means you’ll ever have to.

We had such a great experience with Ronny when we came in to test drive a car. He was very low pressure and wanted to make sure we knew everything about the car we were looking at and that we were comfortable with our decision.
They also gave us a great deal on our trade.

Everyone was very friendly and you feel like they actually want your business. Fernando was super helpful throughout the financing process. Very patient and answered all of our questions. He made the process so quick and easy.
Next time we’re looking for another car we will definitely be back to Frontier Ford.

Worth Every Penny!

I am absolutely blown away by the exceptional service I received at Frontier Ford! Fernando and Andre were the ultimate MVPs who went above and beyond to help me get back on the road after my car pretty much blew up on the freeway. I was stressing about finding a new ride, but Fernando treated me like his own daughter, taking the time to understand what I needed and working his magic to make it happen. At first, it seemed like getting the 2022 Ford Escape I fell in love with might not be possible, but Fernando's dedication and expertise made all the difference. The entire team at Frontier Ford made me feel like family, and their kindness, empathy, and professionalism are truly rare in the car-buying experience. I'm forever grateful for Fernando and Andre's help during a potentially disastrous situation. If you're looking for a dealership that genuinely cares about its customers, look no further than Frontier Ford – 5 stars isn't enough, I'd give them 10 if I could!"

My recent experience servicing my Expedition at Frontier Ford Anacortes was nothing short of dissatisfaction. What was quoted as a two-hour job (7:45 AM - 9:45 AM) inexplicably dragged on until 11:15 AM. The extended wait, however, pales in comparison to the damage inflicted upon my vehicle. My Expedition's rim was clearly damaged, adorned with egregious grease marks and inexplicable scratches. This isn't just shoddy workmanship; it's outright disrespect for a customer's property. It's evident the technician(s) lacked care and attention, leaving me with a vehicle in worse condition than when I brought it in. Avoid this service center at all costs if you value your vehicle. As you can see in the invoice - a multipoint inspection was supposedly performed but did not catch the RIM damage (annotated in red in the photos). Additionally, any sort of reputable service would include a "final look" or "quality assurance" once-over to verify work was done correctly. Damage was done to at least 2 rims, all rims were dirty w/ grease, tires were improperly inflated but as much as 15%, and 1 wheel center cap was damaged.

1170179413

Take action

2020 GMC Sierra 1500

Sold by

Business Information

Additional images

Vehicle history report

Typical Features

Description

Details

Related searches