Seller profile

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  I had an outstanding experience at Auto Direct Houston, thanks to the excellent service provided by Carlos. From the moment I walked in, he made it clear that his priority was to ensure I was taken care of. He was patient, knowledgeable, and went above and beyond to make sure I drove off in a vehicle that fit both my needs and budget. Carlos worked diligently to secure a deal on a 2019 Honda Civic Sport that I simply could not pass up. He made the entire process smooth and stress-free, answering all of my questions and making sure I felt confident with my decision. It’s rare to find someone in car sales who truly puts the customer first, but Carlos exceeded every expectation. I’m very satisfied with my purchase and the service I received. I will definitely be returning in the future and highly recommend asking for Carlos if you’re looking for a vehicle at Auto Direct Houston.

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  I wouldn’t recommend this place to anyone they sell lemons 🍋 went in there to make my life easier supposedly I didnt want to fix my old truck so I went looking for New truck so I bought a 2017 gmc sierra from them first red flag off the rip was them telling me the truck didn’t pass inspection AFTER I SIGNED ALL THE PAPER WORK second red flag before the guy gave me the keys I asked if they changed the oil he said yea then shortly after he went out with a scanner to the truck before turning it in to me witch makes me feel like he just cleared all the codes and reset the oil life on it to make it seem like he changed the night I took it home it was driving okay but on day 2 it’s already had electrical issues truck decided to shut off on the highway on me so I had to get it towed which is more money lost. 3rd day the radiator blew had to tow it again more money lost I’ve lost a lot of money buying this truck, and they don’t care. On day 3 that it broke down on me I was on the way to a service call ( I do HVAC ) on the day the radiator blew, that made me lose $700 because I couldn’t show up let alone made me look horrible in font of my customer On top of that, they had the audacity to say I decided to go to my own mechanic. 🤦‍♂️ Bro, I didn’t. I did it because y’all sold me a truck that doesn’t work. Only way they would fix it is If I towed to them and payed for the tow out of pocket which seemed absolutely outrageous to me at that they only want to pay for the repairs if I use there mechanic but they’ve done me wrong all this time why should I trust there mechanics. I had to argue with the sell rep before I could even get them to pay for the tow but by the time they did offer to pay for the tow I had already sent to a shop because I’m on my time not theirs I have company to keep moving if not that’s food missing on my table but they could care less how many day of work I miss how much money I lose It’s a shady place. Don’t go here. I drove an hour and a half for a lemon. Horrible service. Horrible experience. Will never be back.

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  Carlos was amazing to work with at Auto Direct! He made the whole process smooth, was super helpful, and answered all of my questions without pressure. Highly recommend asking for Carlos if you’re looking for a car!

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