Seller profile

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  OK, so I don’t normally do reviews. But after buying a new home, we shopped at at least a dozen furniture stores in Las Vegas Vegas. After looking online, I found family furniture. It’s a small store and doesn’t have very good signage. However, the employees are amazing. The installers were very respectful, clean and professional. The pricing and options available were very impressive. They’re able to order almost anything you need through magazines if they font have it in stock. I had multiple stores tell me they would beat anyone’s price … However, family furniture, crushed them all. I would highly recommend the store to anyone looking

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  Went to this location and in the beginning all nice and helpful. I was with my daughter and I was buying her a bedroom set as a gift for her new apartment. The lady in the front was helpful in looking for what she wanted but they didn't have the color. I told my daughter that we had seen it in another place but more expensive so that to save time let's just buy it from the other location. The lady heard us and out of no where she says oh wait we do have that color I see it in the system but for some reason it's not in the books. I said okay great when will it be delivered, she told us 3 times it will be delivered Thursday 8-28-25, it was even on the receipt of delivery date. Thursday comes around and my daughter missed work waiting and nothing. My daughter calls and the lady answers saying they do not give a time of arrival, which is understandable no company gives a time just the date. The lady calls back saying that there is no delivery date scheduled for Thursday that it's schedule for Friday or Saturday but they're closed Friday. How are you going to say you're delivering Friday but you're closed? The lady kept saying she never put for Thursday but the receipt clearly said Thursday printed out and also written by her on it. My daughter went personally the lady obviously made changes in the system because out of no where the system had a different date. She surely wasn't expecting my daughter was going with receipt in hand, my daughter had me on speaker and I was hearing everything when she was shown the receipt she backtracked and changed her tone quickly. We asked for a full refund which we got with no hassle because she knew she was in the wrong. I'm guessing they didn't have the color that we requested and she just didn't want to lose her commission and thought that by that date they would find it in another store cheaper and purchase it but didn't happened. They wasted our time with this nonsense, not a trustworthy store I do not recommend this store at all.

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  Karina had great customer service and got us in and out with everything my family and I needed

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