Seller profile

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  S&G Motors, located at 3001 E Van Buren St Ste A, Phoenix, AZ 85008, has demonstrated serious issues regarding transparency, repair quality, and customer service. Based on our experience, this dealership failed to meet basic consumer protection standards and engaged in practices that raise concerns about misrepresentation and negligence. Key Issues Undisclosed Repairs: The dealership performed a major timing chain repair on a 2018 Ford F‑150 prior to sale but failed to disclose this information, even when asked directly. Negligent Workmanship: The undisclosed repair was performed improperly, leading to cascading mechanical failures including damage to timing components, thermostat housing, and the fuel system. Misrepresentation: Sales staff assured us the vehicle had “no significant damage or problems,” which was false and misleading. Poor Customer Service: After being presented with receipts, photographs, and mechanic statements confirming improper repairs, the salesman refused to acknowledge wrongdoing and ceased communication. Consequences Financial Loss: Significant out‑of‑pocket expenses were incurred despite having an extended warranty. Safety Concerns: The improper repairs compromised the reliability and safety of the vehicle. Emotional Distress: The failures forced us to cancel planned trips, resulting in lost deposits and stress. Loss of Trust: This experience has left us unwilling to purchase from Arizona dealerships in the future. Legal and Consumer Protection Concerns S&G Motors’ actions may constitute violations of Arizona Revised Statutes § 28‑4412, which requires disclosure of warranty status and known defects. Their failure to disclose major repairs and misrepresentation of vehicle condition raises serious consumer protection issues. Conclusion Based on our experience, S&G Motors has demonstrated a pattern of misconduct that includes nondisclosure, misrepresentation, negligent repair work, and poor customer service. We strongly caution other consumers against purchasing vehicles from this dealership and urge regulatory authorities to investigate their practices.

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  We had a great experience with S & G. Guys were more than willing to let us trest drive multiple cars, and never pressured or rushed us. This family owned business seems to truly care about their customers. I have boughten a lot of cars from dealershipz over the years and this was one of the better experiences. Highly recommend S & G!

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  We are so happy with the customer service and especially our buy!! We weren't pressured. We recommend your next car purchase here and ask for Sam. He'll help you thru your car buying process with no hassles. Great car dealership!

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